Quality Assurance Specialist

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This range is provided by Happy Hippo. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$50,000.00/yr - $55,000.00/yr

Direct message the job poster from Happy Hippo

Happy Hippo is a leading eCommerce and retail brand in the natural wellness industry, offering premium, lab-tested kratom products that are GMP-compliant and American Kratom Association–certified. As a fast-growing, family-run company with national retail distribution and over 30,000 five-star reviews, we are committed to delivering high-quality products and exceptional customer experiences. We’re currently seeking a full-time QA Specialist to join our team and help support our continued growth by ensuring fast, accurate, and efficient order processing.

The Quality Assurance Specialist supports daily QA operations, including documentation review, product testing coordination, receiving inspections, compliance verification, and maintenance of quality records. This role works closely with Production, Fulfillment, external laboratories, and manufacturing partners to uphold our quality standards and ensure regulatory compliance. Ideal candidates will have a scientific background or relevant industry experience and a passion for quality systems.

• Maintain communication with external laboratories, manufacturers, and suppliers regarding testing, product specifications, and quality-related inquiries.
• Manage and maintain QA documentation, including CoAs, test results, corrective actions, equipment certifications, deviations, and batch records.
• Summarize and relay analytical data from internal and third-party testing to managers and company officers for decision-making.
• Retain, track, and organize quality-related samples in accordance with SOPs and regulatory requirements.
• Prepare and submit samples through third-party lab portals; complete required testing documentation accurately.
• Review certified manufacturer documentation to verify ingredient specifications, labeling accuracy, and regulatory compliance.
• Conduct receiving inspections on incoming materials and finished products, including visual checks, labeling verification, and packaging integrity.
• Perform batch-level quality checks, including visual inspection and sensory evaluation, to confirm product integrity.
• Review and validate third-party documentation, including Certificates of Analysis (CoAs) to ensure products meet compliance and internal quality standards.
• Write, revise, and maintain department SOPs, forms, and quality procedures.
• Support facility compliance efforts, including pest control documentation, environmental monitoring, and adherence to regulatory storage requirements.
• Assist in internal audits, supplier evaluations, root-cause investigations, and CAPA activities.
• Participate in continuous improvement initiatives to strengthen processes, prevent quality issues, and improve operational efficiency.

• Bachelor’s degree in Food Science, Chemistry, Biology, Microbiology, Engineering, or a related field preferred
  ; equivalent experience in quality, laboratory work, or regulated manufacturing may be considered.
• 3–5 years of experience in a QA/QC role within the food, nutraceutical, dietary supplement, pharmaceutical, or similar regulated industry preferred
  .
• Working knowledge of GMP, HACCP, HARPC, and other applicable quality or safety standards.
• Familiarity with FDA 21 CFR Part 111/117 and dietary supplement regulatory requirements.
• Ability to interpret lab reports, analytical results, and supplier CoAs with strong attention to detail.
• Proficiency in Microsoft Office and Google Suite; experience with quality management software is a plus.
• Strong written and verbal communication skills for interacting with internal teams, vendors, and regulatory bodies.
• Excellent organizational skills with the ability to manage multiple tasks and meet deadlines.
• Analytical mindset with strong problem-solving and root-cause analysis capabilities.
• Commitment to data integrity, accurate documentation, and high ethical standards in product quality and safety.
• Ability to lift up to…