Quality Assurance Analyst: Customer Service Coach
Listed on 2026-11-01
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Quality Assurance - QA/QC
QA Specialist - Analyst/Manager
Rhysley is seeking a Quality Analyst for Customer Service to monitor and audit customer interactions across calls and chats. You will evaluate service quality, adherence to processes, and resolution accuracy, then provide actionable feedback and coaching to agents to raise overall performance.
The role requires 1–3 years of QA experience in a contact center or BPO environment, with strong analytical, communication and reporting skills to produce calibrated QA results and drive continual
Consider building your career as a Quality Assurance Analyst:
Customer Service Coach at Rhysley.
We have an opening for a Quality Assurance Analyst:
Customer Service Coach in United States within Management & Operations, Sales.
This role, Quality Assurance Analyst:
Customer Service Coach at Rhysley, could be your next career step.
Are you ready to take on the Quality Assurance Analyst:
Customer Service Coach role at Rhysley?
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