VV - SERVER

ISMIRA Agency actively recruiting for position SERVER for Virgin Voyages!

• Work on board brand new company vessels
• Be a part of special Virgin Voyage’s lifestyle and philosophy and grow together
• Contract length - 4-6 months for most positions, for entry positions - 7 months
• Free food, accommodation, coffee + soft drinks and also wifi (though limited speed) for crew
• The employer is going to provide or reimburse expenses for the following:
  • STCW certification
  • Joining tickets
  • Pre-Employment Medical Examination (PEME)
  • Necessary Visas
  • Joining expenses, such as transfers, hotel accommodations, subsistence

• Provide an epic experience for our guests at all times
• Maintain complete knowledge of all menu items, cooking methods and beverage selections available in the assigned outlet
• Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation and menus of assigned restaurant and/or outlet
• Ensures each table assigned to them is set up according to the restaurant standard operating procedures, as well as cleaned properly and organized in accordance with company and USPH rules and regulations prior to, during and at the end of service
• Ensure they are present when Sailors arrive and leave tables in their designated area for greeting or providing a farewell
• Offers the menu and discusses options and recommendations for both food and beverage
• Ensures all dietary requirements are fulfilled and any special requests are noted and discussed with Maître d’, passing all necessary information onto the Galley
• Takes and processes orders in their area and if required, appraises Sailors of any delays to food being delivered
• Ensures the delivery of food ordered is done in a timely manner, monitoring temperature and presentation standards as per service procedure
• Visits each table of their respective area engaging with and receiving feedback regarding the food and service to ensure sailors have the utmost satisfaction
• Ensure that all restaurant products, equipment and cleaning materials are used in a cost-effective manner, according to the handling guidelines
• Informs their respective Supervisor or Manager regarding all sailor issues, special requests, suggestions and complaints and where possible, seeks to resolve
• Ensures that Sailor orders are correctly entered into the system and monitors tab for any corrections necessary
• Be familiar with all cruise services/features and activations to respond to Sailor inquiries accurately
• Ensures compliance with the company’s alcohol policy and notifies Restaurant Manager if Sailors/Crew are in danger of breaching
• Assists with embarkation/disembarkation procedures and luggage handling as and when required
• Performs other restaurant, Room Service and Crew Dining Service duties as and when required

• Minimum 21 years old
• Minimum 2 years’ recent experience as a Waiter/Server onboard a Cruise ship or in a 4/5 star hotel/resort or restaurant
• Passionate about people and able to handle guest complaints with a smile!
• All certificates as required by the STCW code for this position
• Strong English language written & verbal skills

Last updated:
July 19, 2024