Strategic Account Manager

Overview

Join Riverside Natural Foods Ltd., a $300 million+ Canadian-based, family-owned, and globally operating business. We are a B-Corp certified, Triple-Bottom Line company that proudly manufactures nutritious, 'better-for-you' snacks such as Made Good and GOOD TO GO. We value teamwork, humility, respect, ownership, adaptability, grit, and fun. We are on an ambitious mission to double our business by 2027 and are looking for talented individuals to help us reach new heights.

You can learn more about us at

Position: Strategic Account Manager – West
Location: Remote role, located anywhere in the Western U.S., responsible for servicing the Western region.

• Demonstrate and uphold Riverside’s Core Values, mission, and vision.
• Help establish respect and confidence with customers. Build and strengthen relationships across customers, brokers, and distributor partners.
• Educate distributors, brokers, sales agents and customers on product attributes and benefits while displaying humility.
• Build relationships within multiple levels of the customer organization. Develop and manage collaborative partnerships and joint business plans with key customers.
• Develop and drive strategic plans to meet or exceed revenue goals. Engage broker partners and customers in planning processes.
• Provide inputs for demand planning and own the bottoms-up forecast for the S&OP process for each account. Manage forecasting accurately and consistently.
• Analyze quantitative sales data, respond to trends and threats, and maintain awareness of market environment to support RNF brands.
• Create and present customer-specific presentations. Share strategic initiatives with broker and distributor partners to enable execution against plans.
• Develop customer-specific programs to drive strong velocities.
• Identify medium- and long-term opportunities and apply a solution-based selling approach.
• Ensure execution against planning tactics: distribution, shelving, merchandising, pricing guidelines and guardrails.
• Present innovations in a timely manner and plan for quick speed-to-market.
• Collaborate on marketing programs with customers and RNF US Marketing team.
• Manage trade spend against assigned budgets and follow trade compliance and deduction processes.
• Communicate account activity/results via internal processes and conduct quarterly business reviews with accounts; provide monthly updates to internal teams and customers.
• Foster strong partnerships with broker partners through regular interactions and KPI tracking.
• Demonstrate ownership by managing customers as if they were your own and maintain understanding of customer and competitive market.
• Attend designated trade shows and events.
• Maintain a positive, engaging work atmosphere.
• Other duties as assigned. Travel may require 50%+.

• Preferred college degree in business.
• 6+ years of progressive sales experience. Experience in the organic/health food industry is a plus.

• Proven problem-solving ability with solutions implemented successfully.
• Strong presentation, negotiation and listening skills.
• Team player with excellent interpersonal communication skills.
• Exceptional organizational and time management skills.
• Proficient with MS Office Suite and comfortable with business analytics tools.
• Ability to adapt communication style to different audiences and communicate clearly in writing and verbally.
• Tech savvy with sales-related software; resourceful and resilient in selling.
• Energetic, passionate, competitive, and principled; capable of building productive relationships with key partners.
• Decision-making based on a mix of information, analysis, experience and judgment; self-starter and highly motivated.

• Values-led: respect, teamwork, resourcefulness, and a sense of fun.
• Willingness to roll up sleeves, build processes, and continuously improve while staying true to our values.
• Access to all levels of the organization and encouragement to speak up and contribute ideas.
• Commitment to personal development and career growth, with support for training and tools to progress.
• Gratitude and teamwork as we grow together.

• Values-driven environment with alignment to our mission and ethics.
• Opportunities to grow through challenges, with a focus on learning and progress.
• Supportive culture that emphasizes humility, collaboration, and shared success.
• Open environment for development and career advancement.

If you have the commitment to excellence, the energy, the attitude and experience we need, please submit your resume to (Use the "Apply for this Job" box below). the job title in the subject line or click the apply button.

Riverside Natural Foods Ltd. is committed to providing an inclusive and accessible environment. If you require accommodation in the interview process due to a disability, please let us know when you apply. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.