Sales Team Lead

Full-Time | Fully Remote | $45,000–$60,000 annually | Shifts assigned within Mon–Sun, 7 AM–11 PM CST; evenings, weekends, and holidays required

Lead a remote outbound call center sales team serving customers seeking service-animal and emotional-support-animal related products and services. This is a working sales leadership role focused on coaching, performance management, accountability, and consistent execution against revenue and KPI targets.

• 3+ years of outbound call center sales experience with formal or substantial leadership responsibility
• Demonstrated success coaching sales representatives to improve measurable performance
• Experience managing individual and team KPIs, quotas, conversion, productivity, or quality metrics
• Ability to address performance gaps directly, set expectations, and follow through on accountability
• Strong sales judgment, objection-handling knowledge, and credibility with frontline sellers
• Open availability across operating hours:
  Monday–Sunday, 7 AM–11 PM CST

• Lead, coach, and develop a remote outbound sales team
• Monitor sales performance and identify coaching priorities
• Conduct call reviews, roleplays, and targeted feedback
• Set clear expectations and manage performance gaps
• Support escalations and reinforce sales standards
• Partner with management on goals and process improvement
• Maintain team accountability for policies and performance

• Current or former sales team lead, floor supervisor, assistant manager, sales coach, senior sales representative, or performance coach with real leadership ownership
• Insurance, healthcare, travel, timeshare, financial services, or other high-volume phone sales experience
• Remote call center leadership experience

• Fully remote leadership opportunity
• Direct influence on sales performance and agent development
• Health, dental, vision, life, and disability insurance
• 401(k) match and paid time off

Applicants complete a short online assessment through Test Gorilla before interview consideration. Candidates who advance should be prepared to discuss specific coaching interventions, performance-management decisions, sales results, and leadership judgment.

As set forth in Intellipet’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

Classification of protected categories is as follows:

A 'disabled veteran' is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A 'recently separated veteran' means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An 'active duty wartime or campaign badge veteran' means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An 'Armed forces service medal veteran' means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.