Service Processing Support Senior Associate

Service Processing Support Senior Associate This website uses cookies and similar technology to better understand how visitors use our site and offer you a more personalized experience. Click Accept Cookies to agree to our use of cookies or Decline if you do not want us to use cookies. See our Cookie Policy for details.### Service Processing Support Senior Associate Apply:
Fully Remote:
US - Remote:
Full time:
Posted Today:
R36601

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
** Job Description
** The Senior Associate processes, reviews, and investigates issues related to policies and/or systems by utilizing extensive knowledge of applications, using a broad level of discretion. The individual utilizes a wide variety of systems and media channels to investigate and resolve inquiries to improve customer loyalty and provide final resolution.###

Key Responsibilities
• Identifies, validates, and analyzes system issues
• May assist in defining code fix for systems
• Leads root cause problem-solving, provides expertise and direction on process improvements and efficiency gains
• Researches and responds to inquiries regarding rules and rates interpretations, contract, and/or products
• May investigate and provide testimony in trials/depositions
• May contribute to advanced analytic and metric research
• May direct, lead, or consult on complex investigation efforts that may include internal/external audits or examinations
• Under minimal direction, utilizes extensive knowledge of applications to resolve complex issues and may provide consultation in the design and impact of applications and/or support procedures  ### Experience
• 0-2 years experience (Preferred)  ### Supervisory Responsibilities
• This job does not have supervisory duties.  ###
** Skills
* *** Compensation
* * Compensation offered for this role is 19.76 - 30.33 per hour and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.
** Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
** Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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