Heavy Equipment Field Service Technician

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Professional US

9 days ago Requisition

Salary Range: $40.00 To $45.00 Hourly

The Field Service Technician (FST) plays a critical role in our customers’ success. We’re looking for a skilled, independent technician who enjoys solving complex equipment problems, travelling to customer sites, and delivering excellent service.
This role requires field service experience, daily travel, and technical knowledge of electrical, hydraulic, and mechanical equipment. The successful candidate will bring strong time management and customer service skills, attention to detail, and a systematic approach to managing multiple responsibilities.

Our Field Service Technicians support customers across North America by diagnosing, repairing, and maintaining mobile and stationary waste and recycling equipment. They also provide technical support by phone, onsite maintenance, and operational training. Our team values trust, collaboration, and continuous improvement, and our technicians strengthen customer relationships through exceptional service.
This is a remote role based in the Northeast U.S.

Pay Range:$40-$45 per hour

Reports to:Field Service Manager

Supervisory responsibilities:None

• Work with industry-leading recycling and environmental equipment.
• Solve complex technical challenges in the field and see the direct impact of your work.
• Travel frequently throughout North America and support a wide range of customers and applications.
• Receive ongoing technical training, including opportunities to learn from global equipment manufacturers.
• Enjoy a high degree of autonomy while being supported by an experienced, passionate team.
• Competitive pay and comprehensive benefits (see below!)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

• Troubleshoot, diagnose and repair electrical, hydraulic, and Machine Controls systems on various heavy equipment, shredding, screening, and composting machinery.
• Analyze and remedy various mechanical issues related to chassis, rotational components, and conveyors.
• Daily travel throughout the Northeast with occasional travel throughout North America, to customer sites to provide service, maintenance, training, and technical support.
• Perform delivery, setup, and training for new machines at customer sites.
• Support customers remotely by phone and troubleshoot technical issues.
• Conduct scheduled maintenance and equipment inspections.
• Deliver, commission, set up new equipment at customer sites. Train operators on safe and effective use.
• Operate equipment during demonstrations, rentals, and customer events as required.
• Complete service reports, supporting documentation, photos, and time tracking accurately.
• Build strong customer relationships and provide exceptional service.
• Follow all company safety requirements.

• Ability to pass a pre-employment WorkSTEPS physical, background check, and drug screening.
• Valid driver's license with a clean driving record (MVR).
• Ability to obtain and maintain a DOT Medical Certification.

• Strong knowledge of 480V three-phase electrical systems, 24
  
  VDC control systems, hydraulics, and mechanical repair.
• Ability to read and interpret electrical and hydraulic schematics.
• Experience troubleshooting and resolving technical issues both remotely and on-site.
• Ability to safely operate a forklift.
• Experience with Acumatica ERP and Pronto Forms software is an asset.
• Proficient with Microsoft Office…