Manager,Customer Experience IT Job Boise area,Idaho USA,Software Development

Be a part of our team as we continue to redefine how dental practices operate more efficiently and seamlessly.

Archy’s modern software helps dental practices work smarter by reducing everyday friction and equipping teams with AI-powered tools so providers can focus on delivering great care while we handle the complexity of running the practice.

We’re early in our journey, and dental practices love the software. Better yet, there’s more that we can still build together. If you’re excited by big challenges, shipping quickly, embracing AI capabilities, and real ownership, Archy could be the place for you. More than that, we’re all patients of an dental practice. We want the best experience when we go to the dentist.

Want to join us as we continue to build the future of dental software?

What You Will Receive Perks & Benefits

Comprehensive health, dental, and vision coverage
Additional benefits including One Medical and Spring Health (availability varies by location)
Time off designed to support rest and recharge, with policies that vary by role
Competitive salary and equity, with performance-based incentives or bonuses for eligible roles
Retirement plans with competitive matching
Remote work stipend
Annual company offsite

Our Interview Experience All interviews are conducted virtually via Google Meet, with flexible scheduling across time zones.

For technical roles You’ll work through a series of live coding challenges based on real problems within our product, using an environment of your choice. We focus on how you approach problems, think through tradeoffs, and arrive ’ll also discuss your technical experience, how you leverage AI in your day‑to‑day development workflow, and your interest in Archy. You’ll have time for questions as we want this to be a two‑way conversation.

For

non-technical roles

Interviews are conversational, focused on how you think, what motivates you, and your interest in Archy. We’ll also explore your experience, what you’re looking for next, how you approach early‑stage environments, and how you use AI to improve the quality and efficiency of your work. In some cases, you may complete a case study or a mock call. You’ll have time for questions as we want this to be a two‑way conversation.

We’re

a remote‑friendly, internationally distributed, highly collaborative team.

We enjoy moving quickly and taking ownership of our work, fixing problems, and celebrating wins. As a remote‑friendly company, we pop into huddles, iterate in real time, and learn and grow together.

Manager, Customer Experience IT Location

United States

Employment Type

Full time

Location Type

Remote

Department

Customer Experience

Compensation

$100K – $130K

The starting base salary for this position will be determined based on job‑related knowledge, skills, experience, and market location.

About Archy

Smile! Those teeth you are showing deserve the best care you can give them, yet the status quo of the software your dentist uses today is outdated.

Archy is a Series C vertical SaaS solution revolutionizing the dental practice management space — giving dental providers AI agents and software that lets them do what they do best (be dentists!) while we handle the more technical sides of running their practice business.

Job Description

As Manager of Customer Experience IT (CXIT), you will lead a team of Migration Technical Customer Support Specialists responsible for the critical technical steps preceding a practice's go-live—including data migrations, imaging/sensor setup, and phone/DNS transitions.

This is a player‑coach role (majority coaching, minority direct execution) reporting to the Head of Onboarding. You will handle complex technical escalations, coach specialists, build scalable migration systems, and partner…