ILUS - Sr Manager Resident System

Join to apply for the ILUS - Sr Manager Resident System Support role at Daifuku North America
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Daifuku is the nation’s leading independent, U.S.

-based provider of intelligent material handling systems. With hundreds of engineers in‑house, the company designs, manufactures, integrates, and installs the full spectrum of intralogistics solutions, including conveyor and sortation systems, voice and light‑directed order fulfillment equipment, controls and software, robotics, mezzanines, and structures.

Responsible for customer relationship management and sales of RSS contracts. Operationally oversees and directs all Resident System Support locations and managers – providing operational assistance, support and guidance. Responsibilities include achieving excellent safety results, strong customer and employee satisfaction while maintaining quality standards and meeting operational and financial goals.

• Oversee the customer relationship and satisfaction of RSS sites, accountable for the sales and estimation of new and renewal contracts.
• Oversee the Resident System Support Managers, including financial and technical activities of Operations and Maintenance including Automation Technician and System Engineering activities on customer sites.
• Plan, develop and implement systems and procedures to ensure operating quality, preventive maintenance programs, environmental compliance and safety of assigned sites.
• Facilitate technical and safety training and other professional development for staff.
• Develop and implement business plans.
• Participate in emergency calls, coordinate action plans, and assist with the closing out of extended client care tickets.
• Maintain client relationships and take ownership of the end‑to‑end customer service experience.
• Develop site supervisors and managers to ensure proper management of employees and issues.
• Follow Daifuku safety program policies and procedures.

• Bachelor’s degree in Manufacturing, Computer Science or related field, or equivalent experience.
• 5+ years’ experience in service provision, adhering to contract terms.
• Minimum of 3 years of experience managing a team in a manufacturing environment.
• Experience with CMMS programs.
• Advanced knowledge of fulfillment centers or distribution warehouses and conveyor systems.
• Strong leadership skills with the ability to lead, manage, coach, and train all levels of employees.
• Ability to interface with internal and external customers, vendors and executive management.
• Strong knowledge of troubleshooting and repairing Daifuku equipment and technology.
• Knowledge of automated conveyor systems and controls, electrical and electronic principles, and blueprints and electrical schematics.
• Knowledge of budgets and accounting principles.
• Knowledge of safety programs.
• Ability to learn new technologies.
• Proficient computer skills including MS Office.
• Strong customer service orientation.
• Self‑motivated and detail‑oriented.
• Project management skills.
• Ability to manage multiple deadlines.
• Team orientation.

Director

Full‑time

Information Technology

Automation Machinery Manufacturing