Branch Admin Specialist--Burr Ridge, Illinois

Branch Admin Specialist – Burr Ridge, Illinois

Company:
OPC Pest Services

$40,000.00/yr - $45,000.00/yr

OPC Pest Services is searching for our next Branch Administrative Specialist for our Burr Ridge, Illinois branch. This position offers full-time employment all year round.

We look forward to having you on our Team!

• Competitive salary between $40,000 and $45,000 based on relative dynamic experience.
• Comprehensive benefits package including low-cost medical, dental, vision insurance, 1x annual salary life insurance, and many optional benefits.
• 401(k) plan with 4.5% company match;
  Rollins employee stock purchase plan.
• Six paid holidays and generous PTO program – receive up to 15 days PTO your first year.
• Employer discount program through Perk Spot.
• Continuous training and education through in‑house training sessions and outside seminars.

• "Own" the admin functions of the branch and help establish a positive and supportive culture.
• Monitor and respond to emails in branch inbox and tasks/alerts in the CRM system.
• Use CRM to send out monthly, weekly, and daily program reminders.
• Review Podium to monitor the customer experience and identify learning opportunities.
• Help coordinate team meetings with Branch Manager and Service Managers.
• Answer questions and recommend corrective services to address customer complaints.
• Help maintain low accounts receivable by focusing on early aged A/R and expired credit cards.
• Participate in scheduling process and expedite workflow.
• Recommend procedures to improve efficiency of the branch.
• Answer customer phone calls due to call volume overflow.
• Send sales opportunity calls to respective inside sales/call center team.
• Take escalated calls from customers – solve issues or escalates to Service Managers/Branch Manager.
• Review and complete audits in CRM to create efficiencies.
• Weekly branch balancing and other support duties.

• Professional – do your best to be the best.
• Ethical – do the right thing.
• Selfless – do more for others.
• Teamwork – do it for you, me & our team.

• Customer‑focused, patient, and able to use available resources to research problems.
• Can multi‑task, detail‑oriented, and adjust communication style to the situation.
• Effective communicator both verbally and in writing and able to influence staff to provide high level customer service.
• A thinker – able to use previous experience as a guide for solving problems.
• Calm and professional at all times, particularly under stress, exuding professionalism and courtesy to all.
• Can learn and navigate telecommunications systems, IT issues, the CRM, and communicate with appropriate vendors when issues arise.
• Skilled in using different hardware/software programs (including Microsoft Office).
• At least 18 years old.
• Have 5+ years of office support experience.

• Office Management Experience is preferred.
• Must be able to pass a criminal history background check and drug screen.
• Must have reliable transportation and be available to work onsite in our Burr Ridge, IL branch office on a daily basis.

• Seniority level:
  Mid‑Senior level.
• Employment type:
  
  Full‑time.
• Job function:
  Information Technology.
• Industries: IT Services and IT Consulting.

OPC Pest Services is a proud Equal Opportunity/Veteran/Individuals with Disabilities Employer.