Retail Sales Customer Service Representative

Retail Sales Customer Service Representative

Weather Tech Direct is seeking a well‑qualified Retail Sales Customer Service Representative to ensure the overall satisfaction of customers in our Bolingbrook, IL factory store. Our Customer Service Representatives provide exceptional customer support and product knowledge to our customers via in‑person, phone, and email interactions.

Work Schedule
Monday: 10:30am – 7pm
Thursday: 10:30am – 7pm
Friday: 10:30am – 7pm
Saturday: 8am – 5pm
Sunday: 8:30am – 5pm

Compensation
Hourly rates starting from $18–$20 per hour with the ability to earn up to $50,000 plus per year through a combination of an hourly rate and earned commission. Employees who demonstrate excellent performance, attitude, and punctuality have the potential to earn end‑of‑year bonuses and pay increases.

• Deliver world‑class customer service in our factory showroom.
• Communicate with customers via telephone and email to process customer orders, exchanges, and returns according to established department policies and procedures.
• Use sales skills to recommend and upsell products to customers by collecting customer information and analyzing customer needs.
• Provide timely feedback to management regarding service failures or customer concerns.
• Work a varied schedule consisting of day, evening, night, weekend, and holiday hours.
• Perform other duties as assigned.

• At least 3–5 years of experience in a telephone‑based customer service or retail sales environment.
• Fluent in English with clear and concise verbal and written communication skills.
• High school diploma or equivalent.
• Excellent listening skills to fully comprehend customer needs.
• Basic computer skills (required). Preferred typing speed of 50 words per minute.
• Ability to multitask in a fast‑paced, team‑oriented environment.
• Excellent typing, spelling, and grammar skills.
• Great attendance and punctuality.
• High level of professionalism and a positive attitude.
• Authorized to work in the United States.

• Outstanding Blue Cross Blue Shield PPO/HMO medical plans; dental, vision, short‑ and long‑term disability, and company‑paid life insurance.
• 401(k) with employer matching.
• Paid vacation, holidays, and personal time.

Weather Tech Direct is proud to offer employees a competitive salary and benefits package, opportunities for internal promotions and skill development, and a clean and safe workspace.

Referrals increase your chances of interviewing at Weather Tech® by 2x.