Customer Service Representative

Customer Service Representative at Duraco Specialty Tapes and Liners – A Duraco Specialty Materials® Company

Seniority Level: Entry Level

Employment Type:

Full-time

Job Function:
Other

Industry: Packaging and Containers Manufacturing

Be the heartbeat of customer success at Duraco Flexible Packaging! Imagine being the go-to person who transforms a customer’s challenge into a seamless solution. At Duraco Flexible Packaging, our Customer Service Representatives are more than problem-solvers – they’re relationship builders, fulfillment pros, and the friendly voice that keeps our business moving forward.

You’ll start your morning connecting with customers, processing orders, and ensuring every detail is just right. When a shipment needs tracking or a sample needs to get out the door, you’re on it—coordinating with vendors, carriers, and teammates to make sure nothing falls through the cracks. You’ll keep our sample room organized, our inventory accurate, and our customers delighted. You’ll spot ways to make things better—suggesting improvements, supporting team projects, and helping us eliminate waste and boost efficiency.

• You thrive in a fast-paced environment and love juggling multiple priorities.
• You’re a natural communicator—clear, friendly, and always professional.
• You’re detail-oriented, organized, and tech-savvy (ERP systems and Excel are your friends).
• You’re proactive and self-driven, but you also know how to rally with others to achieve shared goals.
• You’re not afraid to roll up your sleeves—whether it’s packing samples or solving a tricky logistics puzzle.

• A collaborative, supportive team environment.
• Opportunities to learn, grow, and advance.
• Competitive pay and benefits.
• The chance to make a real difference for our customers and our business.

Duraco Specialty Materials is a leader in adhesive solutions and specialty materials, trusted by industries from packaging to product assembly. We’re passionate about innovation, sustainability, and helping businesses succeed. When you join Duraco, you’re joining a team that’s shaping the future—one solution at a time. A division of Duraco Specialty Materials.

Hourly range for this position is between $21.64 - $28.87 depending on skillset and qualifications.