Client Success Specialist

A daughter living in California calls our office. Her dad—an 82-year-old retired engineer—is being discharged home tomorrow. She’s overwhelmed, emotional, and unsure what to do next.

On the other end of the phone,
you pick up.

Your calm voice steadies her. Your confidence reassures her. Your scheduling skill puts an Intake nurse, preceptor and caregiver in place within hours.

And when she sighs with relief and says,
Thank you. I can breathe now, —you feel the impact of your work.

That’s what we mean by Client Success Specialist.

At IHCI, you don’t just create schedules.
You create peace of mind.

Do you thrive in a fast-paced environment where people depend on you to keep things running smoothly? Do you value compassion, professionalism, and serving families with excellence?

At In-Home Caregivers of Illinois, we help seniors age safely at home with nurse-practitioner-led support. We’re growing—and we’re hiring a Client Success Specialist who will be the steady, organized, compassionate “heartbeat” of our office.

This role is perfect for someone who loves coordinating, communicating, and helping families feel supported.

• Managing caregiver schedules with accuracy and urgency
• Filling open shifts and responding to same-day changes
• Communicating clearly with caregivers and client families
• Providing a warm, professional customer experience
• Supporting long-distance family caregivers with updates
• Collaborating with our nursing team for safe care delivery
• Maintaining notes, schedules, and documentation in our system

You are the connector—the person who ensures clients never feel forgotten, and caregivers always know where they need to be.

You’re a great fit if you are:

• Strong in communication (warm + professional)
• Organized and able to multitask
• Emotionally steady under pressure
• Detail-oriented and reliable
• Compassionate with a heart for seniors
• Skilled at coordinating people and schedules
• Experience in home care, healthcare, staffing, or customer service is a plus.

Purpose-driven, nurse-led organization

Supportive environment that honors your growth

Stable work with meaningful impact

Leadership that values integrity, compassion, and excellence

You directly influence how families experience safety and peace

PTO, life insurance, retirement accounts and more...

If you’re ready to bring your gifts, your professionalism, and your heart for serving families, we’d love to meet you.

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