Senior Modern Workplace Engineer

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Impact is a leading national managed services provider, specializing in: IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support – with a driving focus to bring enterprise-level resources to the SMB and midmarket. We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth.

Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do.

The Senior Modern Workplace Engineer serves as a pivotal cross-functional technical leader at the nexus of digital workplace transformation and secure mobile enablement, responsible for empowering seamless collaboration, productivity, and mobility by leveraging Microsoft 365 productivity workloads, unified endpoint management, and enterprise mobility solutions. This role architects and operationalizes secure, scalable solutions that enable employees and clients to work effectively from any device, in any location, at any time, fully aligned with the organization’s zero-trust and modern workplace strategy.

By integrating modern endpoint management with advanced Microsoft 365 engineering, the engineer ensures digital workflows are optimized, endpoints are secured, and users remain consistently connected to critical applications and data across all platforms. The role requires deep technical acumen, a proactive consulting mindset, and an unwavering focus on user experience, serving as both a subject matter expert and a strategic enabler for enterprise-wide digital transformation.

• Engineer, deploy, and optimize Microsoft 365 workloads, including Exchange Online, SharePoint, One Drive, Microsoft Teams (inclusive of Teams Phone & PSTN integration), and other collaboration tools
• Provide consulting services to clients and internal stakeholders, guiding the digital transformation of business processes using Microsoft’s productivity cloud
• Develop and maintain baseline configurations, deployment procedures, and governance guidelines for Microsoft 365 workloads, ensuring consistency across environments
• Serve as Tier 4 escalation point for Microsoft 365 platform issues, providing expert-level troubleshooting and root cause analysis
• Stay current with the Microsoft 365 Roadmap to proactively introduce innovative features, enhancements, and best practices to the organization and clients

• Implement and maintain Enterprise Mobility Management (EMM) and Unified Endpoint Management (UEM) solutions (e.g., Microsoft Intune, Jamf, or equivalent platforms) to manage mobile devices, desktops, laptops, and IoT endpoints
• Lead the full lifecycle management of mobile and endpoint devices, including procurement, provisioning, enrollment, configuration, maintenance, patching, and decommissioning
• Design and enforce security and compliance policies for mobile and endpoint environments, including encryption, Mobile Threat Defense (MTD), conditional access, and app protection policies
• Support BYOD and COPE (Corporate-Owned, Personally Enabled) strategies, ensuring secure and seamless access to enterprise applications and data across iOS, Android, Windows, Chrome OS, and macOS

• Implement Zero Trust principles across device and productivity ecosystems, collaborating with cybersecurity teams to support threat detection, vulnerability management, and incident response
• Maintain adherence to regulatory frameworks such as GDPR, HIPAA, and other compliance mandates through regular audits, security testing, and continuous policy refinement

• Automate device provisioning, enrollment, patch management, and compliance enforcement through scripting (e.g., Power Shell), APIs, and MDM capabilities
• Monitor endpoint health, performance, and security posture…