Field Specialist, Field Services CIP

Field Specialist, Field Services Support CIP

Join to apply for the Field Specialist, Field Services Support CIP role at Ricoh USA, Inc.

• As a Field Services Support Specialist II, you’ll be the go‑to expert for delivering technical service, training, and support across Ricoh’s product and solution offerings. This role demands a high level of independence, technical proficiency, and customer focus, with opportunities to lead, mentor, and contribute to new business initiatives.
• Configure, install, troubleshoot, network, and maintain Ricoh products and services.
• Analyze complex data to drive service improvements.
• Identify and promote upgrades and usage opportunities for Ricoh solutions.
• Assemble and adjust equipment per specifications; share product expertise.
• Lead or coordinate team efforts when needed.
• Deliver full‑service support including customer training and workflow optimization.
• Promote Ricoh’s support offerings and anticipate customer needs.
• Build and maintain professional relationships with customers and Ricoh teams.
• Represent Ricoh with professionalism and integrity.
• Manage a full workload while meeting response, repair, and quality targets.
• Follow field call management protocols and workload procedures.
• Complete logs, reports, and tracking tasks accurately and on time.
• Maintain inventory (car stock or on‑site) as assigned.
• Ensure compliance with company policies and documentation standards.
• Meet productivity benchmarks based on experience and workload.
• Participate in Ricoh’s Extra Value programs (e.g., CS212) and bill accordingly.
• Take on additional duties as assigned.

• Valid driver’s license and auto insurance (for roles involving travel).
• High school diploma required; technical coursework in computers, electronics, or networking preferred.
• Must meet certification standards outlined in Ricoh’s Technology Services Training Role Inventory.
• Self‑driven, goal‑oriented, and committed to continuous learning.
• Strong multitasking, prioritization, and problem‑solving abilities.
• Excellent communication, organizational, and interpersonal skills.
• Professional under pressure; adept at navigating technical and customer challenges.
• Proficient in Microsoft Office and mobile/computer technologies.
• Extensive daily travel by car or on foot (urban assignments); exposure to varied weather.
• Occasional overnight travel may be required.
• Physical demands include lifting up to 50 lbs and moving equipment up to 400 lbs.
• Frequent bending, kneeling, and ladder use.
• May involve shift work, overtime, and on‑call duties.
• Periodic stress due to deadlines, call volume, and customer interactions.

• Entry level

• Full‑time

• Analyst

• Printing Services