Desktop Support

Key Responsibilities

• Provide technical support for hardware, software, and networking issues across desktops, laptops, and mobile devices.
• Install and configure software applications on computers and devices.
• Set up, replace, or maintain computer hardware and peripherals such as printers and mobile devices.
• Perform basic troubleshooting and escalate issues when necessary.
• Conduct routine maintenance and ensure systems operate efficiently.
• Assist with planning and implementing system upgrades and enhancements.
• Respond to customer inquiries by identifying, investigating, and resolving technical problems.
• Coordinate or perform hardware repairs as needed.
• Deliver training and guidance to users; schedule sessions when appropriate.
• Document activities and resolutions in a ticketing system for tracking purposes.
• Maintain inventory of hardware and software assets.
• Collaborate with internal teams to resolve technical issues.
• Ensure customer satisfaction through professional communication and follow-up.
• Keep support documentation and troubleshooting guides up to date.
• Perform additional duties as assigned.

This is a Contract position based out of Bolingbrook, IL.

The pay range for this position is $25.00 – $32.00/hr benefits are subject to change and may depend on your job classification and length of employment. If eligible, the benefits available for this temporary role may include Medical, dental & vision, Critical Illness, Accident, Hospital, 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions, Life Insurance, Short and long‑term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave.

This is a fully onsite position in Bolingbrook, IL.

This position is anticipated to close on Dec 31, 2025.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.