Rate Operations Technician

Job Description

Logistics Rate Operations Technician

Work Location:
This position is for Monday-Friday, Hybrid Role; requiring in office work at the Bolingbrook, IL Office location 1 day a week and the other 4 days remote.

Salary Range;
Pay is DOE, Range is $45,000.00-$58,600.00

The Logistics Rate Operations Technician is responsible for managing and supporting all aspects of carrier relations, including rate negotiations, service issue resolution, problem-solving, performance metric tracking, and transportation cost analysis. This position works closely with Logistics Operations, vendors, Corporate, and Sales teams to identify and resolve transportation needs and develop effective freight solutions.

The position requires strong knowledge and experience with carrier and customer rates, accessorial charges, tariffs, pricing tables, rate uplifts, and current market costs and conditions. The analyst will also develop customized cost-savings reports, utilize national motor freight classifications, maintain compliance tracking tools, and monitor service performance through established measurement tools.

The Logistics Rate Operations Technician is responsible for ensuring that all parties involved in freight tendering and the Dedicated Carrier Dispatch process understand and align with current company objectives. The position will analyze, develop, and implement opportunities to maximize the use of closed-loop transportation solutions.

Responsibilities

This position typically operates with minimal supervision and requires the ability to work independently while receiving general guidance regarding departmental goals and objectives. The analyst must be able to define and prioritize work based on both short-term and long-term departmental objectives.

Key responsibilities include:

• Analyze existing processes, identify opportunities for improvement, and implement solutions that support departmental and company objectives.
• Develop and utilize exception-management tools to identify, track, and communicate routing-guide exceptions.
• Review and interpret customer transportation issues and work with existing carriers to resolve service-related concerns.
• Manage and maintain effective working relationships with internal teams, carriers, vendors, and other business partners.
• Monitor carrier performance, service metrics, compliance, rates, and transportation costs.
• Support rate negotiations and evaluate carrier pricing, accessorial charges, tariffs, and market conditions.
• Develop customized reports and analytical tools to identify transportation cost-saving opportunities.
• Assist with the development, implementation, and documentation of standard operating procedures as an internal resource.
• Identify and maximize closed-loop transportation opportunities where applicable.
• Ensure freight tendering and Dedicated Carrier Dispatch activities are aligned with company objectives.
• Complete assigned requests and projects accurately and within established timelines.
• Demonstrate professionalism, sound judgment, accountability, and effective communication at all times.

Required Skills and Qualifications

The duties and responsibilities listed above represent the essential functions of the position. The qualifications below reflect the knowledge, skills, and abilities required to successfully perform the role. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential job functions.

1. Education and Experience

• Associate degree in Logistics, Transportation, Supply Chain, or a related discipline preferred.
• A minimum of five years of experience in a multimodal transportation environment, including air, expedited, ocean, truckload, and LTL transportation, preferred.
• Equivalent education and professional experience may be considered in place of the stated requirements.
• Additional industry certifications, training, or relevant education are beneficial.

2. Logistics and Problem-Solving Knowledge

• Strong knowledge of distribution, logistics, transportation concepts, practices, and procedures.
• Ability to apply broad professional experience and industry knowledge to analyze and resolve complex transportation issues.
• Ability to identify critical factors, variables, risks, and alternatives when developing solutions.
• Strong organizational and prioritization skills, with the ability to effectively manage existing resources while incorporating new information and changing business requirements.
• Ability to communicate decisions, actions,…