Strategic Planning Manager

Strategic Planning Manager

Location:

Bolingbrook, IL.

Summary
:
Enru Logistics is looking for a Strategic Planning Manager to sit onsite in Bolingbrook, IL. As a Strategic Planning Manager, you will play a pivotal role in ensuring the satisfaction of our clients, maintaining an efficient customer and operations operation while balancing the relationships of our carrier partners. You will oversee a team of Transportation planning experts, manage client and transportation relationships, and continuously improve our service standards.

• Lead, train, and motivate a team of representatives to provide exceptional service.
• Set performance standards, conduct regular evaluations, and provide feedback and coaching to team members.
• Ensure adequate staffing levels and manage work schedules to meet service demands.
• Build and maintain strong client relationships by understanding their needs, addressing inquiries, and resolving issues promptly.
• Serve as the primary point of contact for key clients and handle escalated customer concerns.
• Identify opportunities for upselling or cross-selling additional logistics services.
• Continuously evaluate and streamline customer service processes to enhance efficiency and effectiveness.
• Implement best practices to optimize customer service operations and ensure on-time delivery and order accuracy.
• Collaborate with other departments to enhance overall logistics service quality.
• Develop, track, and report on key performance indicators (KPIs) to measure department performance.
• Analyze data to identify trends, areas for improvement, and opportunities for innovation.
• Provide training and development opportunities for your team to improve their skills and product knowledge.
• Keep the team updated on industry trends and best practices.
• Facilitate communication between the customer operations team and other departments to ensure a seamless logistics process.
• Prepare reports and presentations for management, clients, and carrier partners.
• Perform other related duties and participate in special projects as assigned.

• Bachelor's degree in business, logistics, or a related field or equivalent experience.
• 5+ years of experience in an operations management role within the logistics industry.
• 5+ years of experience in the supply chain, logistics, package/freight industry.
• Excellent leadership and interpersonal skills.
• Strong problem‑solving and decision‑making abilities.
• Experience with Transportation planning systems.
• Experience with WMS or Company ERP systems is a plus.
• Exceptional communication and negotiation skills.
• Knowledge of logistics operations, industry regulations, and market trends.
• Proficiency in MS Office.
• Proficiency in PBI/Data Warehouse tools.

Compensation (IL): Pay range: $80,000 to $95,000.

ESG Statement: We strive to make our world better by utilizing ingenuity and technology to minimize our environmental impact, cultivating a business that recognizes the intrinsic value of diversity and inclusion, and requiring accountability, transparency and integrity in everything we do.