Senior Service Delivery Manager

Job Title:

Senior Delivery Manager – Consumer Programs

Location: Bolingbrook, IL (Hybrid – 2–3 days onsite/week)

Experience: 15+ years

We are seeking a Senior Delivery Manager to own end‑to‑end delivery for a strategic client account
. This role is responsible for delivery governance, client satisfaction, and financial performance across multiple programs, including Consumer Technology and enterprise AI initiatives
. The position serves as the single point of contact (SPOC) for the client, Sales, and delivery teams, operating within a global onsite/offshore delivery model
.

• Own end‑to‑end account delivery
  , ensuring adherence to SLAs, quality standards, timelines, and financial targets.
• Lead multiple concurrent programs, including Consumer Tech platforms and AI‑driven initiatives
  .
• Act as the primary client interface and escalation point
  , managing executive‑level stakeholders.
• Lead large transformation programs
  , driving measurable business outcomes.
• Own account P&L, including revenue realization, margin optimization, and cost control.
• Partner with Sales and Account teams to support growth, renewals, and value‑add opportunities
  .
• Lead global onsite/offshore teams
  , driving performance, engagement, and continuous improvement.
• Establish governance forums including QBRs, Steering Committees, and Executive Reviews
  .

• 15+ years in Delivery, Program, or Account Management roles.
• Proven experience managing large client accounts ($8–15M).
• Strong Retail / Consumer Technology domain experience.
• Demonstrated success in large transformation programs
  , including digital and AI initiatives.
• Extensive experience with onsite/offshore delivery models
  .
• Excellent customer handling, stakeholder management, and executive communication skills.
• Strong understanding of Agile, Hybrid, and Waterfall delivery models.

• Bolingbrook, IL (or nearby)
• Hybrid role with 2–3 days onsite per week

Pay Range Minimum: $ 125,000 per year

Pay Range Maximum: $ 191,000 perYear

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to  for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program;

401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries.

We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best