Sr Manager Ecommerce Transportation

Overview

Imagine
. With over 1,400 stores throughout the U.S. and a thriving supply chain network, there has never been a greater need for people of high initiative, of big-picture thinking, and adaptability to share in our journey. At Ulta Beauty, we have greater ambitions
. Growing what works. Iterating in areas that have promise. Creating new offerings for industry advantage.

In all of this is the opportunity to experience real impact, to effectuate change, to give wings to a spirit of creativity and entrepreneurism. Because the challenges are multi-faceted and ever-changing. But for those inspired by real-world demands that press and stretch, that call for new and smarter ideas, that require heavy doses of trust and respect, Ulta Beauty encourages you to imagine with us.

THE IMPACT YOU CAN HAVE:

The Senior Manager, Ecommerce Transportation is the operational leader of Ulta Beauty's ecommerce parcel delivery function — owning carrier relationships, team performance, ship-from-store (SFS) carrier network compliance, and the day-to-day execution that delivers the guest experience. This role is the Director's operational anchor who helps run the day-to-day business.

The Sr. Manager leads a team of three transportation analysts and is accountable for coaching and developing them toward independent contributor capability. They own carrier quarterly business reviews (QBRs) with national, and all active regional carriers, and serve as the primary cross-functional interface with IT, Store Operations, and Supply Chain Planning on transportation-impacting changes.

This is a build role, not a maintenance role. The Sr. Manager joins at a moment when the function is investing in new carrier partnerships, new analytics infrastructure, and a 3-year network density and delivery speed strategy. The right person brings the operational depth to run the business and the range to contribute actively to what the function is building.

YOU'LL ACCOMPLISH THESE GOALS BY:

• Lead and develop a high-performing transportation team — set clear performance expectations and development goals for three analysts, build a structured weekly operating cadence that creates coaching opportunities, and serve as the accountability layer between analysts and the Director. People development is the primary leadership mandate for this role.
• Own end-to-end carrier relationship management — lead quarterly business reviews independently with national and all active regional carriers, presenting Ulta's performance data and leaving each Q  with documented carrier commitments. Manage carrier exceptions, compliance gaps, and performance escalations proactively and with urgency.
• Drive SFS network compliance and carrier pilot execution — own same-day ship compliance, carrier pickup window adherence, and exception rate tracking across 1,000+ ship-from-store locations and serve as program owner for the expansion.
• Partner with Process Owner to build and maintain the carrier scorecard and performance infrastructure — define OTD metrics internally and externally - and own the weekly transportation performance review cadence that drives accountability across all carriers and the team.
• Manage carrier spend accountability and partner with internal teams to drive cost optimization — own cost-per-shipment tracking, surcharge management, and invoice audit for the annual parcel spend portfolio.
• Operate as the primary Transportation interface with cross-functional partners — manage the working relationship with IT and 3rd party systems on carrier configuration and OMS routing changes, with Store Operations on SFS compliance and pickup window alignment, and with Supply Chain Planning on inbound replenishment and intraday capacity allocation.

THE ESSENTIALS FOR…