Lettershop Supervisor - 1st Shift

Company Overview

At Amsive
, our people are our first priority. We’re a full-service performance marketing agency offering services across the entire direct and digital marketing landscape.
We have been a leader in print production for over 40 years. Our team brings innovative marketing materials to life through world-class print production and operations management.

We invest in you with on-the-job training, competitive benefits, paid holidays, paid time off, and career advancement opportunities across our agency. Amsive cares about the results of our work and team-wide collaboration. We foster big ideas with printing facilities that are temperature controlled, bright, and clean.

Join a team that takes pride in its work, knowing that results matter as we boldly advance the future of print marketing together. Explore our culture.

Work Location is at 605 Territorial Dr Bolingbrook, IL 60440

Standard Work Hours are Mon - Fri 6:00am - 2:30pm plus overtime and scheduled weekends

The Lettershop Supervisor – 1st shift is responsible for leading and directing the insert team. The role leads operations for hourly employees within the mail inserting area to ensure product meets quality, budgeted hours, materials, and output requirements. Responsibilities include leading a team within production, ensuring projects/products meet customer specifications, delivery requirements, schedule, and company policies. Other duties include continuous improvement of methods, productivity, quality, and performing first piece / timed inspections on each product line.

The supervisor ensures employees stay compliant with safety and work procedures and informs managers on all important issues that may impact quality, job schedules, cost, safety, and run machinery when necessary.

• Lead the Lettershop/ Mail Inserting 1st shift area.
• Execute production schedules for the insert area 1st shift.
• Communicate effectively with Lettershop/ Mail Inserting Manager.
• Operate and maintain mail inserting equipment.
• Troubleshoot mail inserting equipment related issues.
• Handle both cut-sheet and roll paper stock jobs.
• Collaborate with Prepress, Print, and Mail teams on imposition and workflow recommendations.
• Follow all written instructions in job tickets, general work instructions, and operating standards.
• Perform production quality verifications per the standard operating procedures.
• Operation and set up of inserting equipment including cutting, accumulating, folding and inserting.
• Perform daily maintenance as required and assist with emergency maintenance specific to device.
• Perform production record/sequence verifications steps on all variable jobs.
• Complete departmental daily tasks including housekeeping, communications and operations.
• Data entry of jobs being processed in ERP for labor tracking, material usage and productivity numbers.
• Collaborate and assist department managers to effectively meet deadlines.
• Maintain a clean and safe environment.
• Flexibility to work overtime and in other departments as needed to meet goals.
• Perform job duties in compliance with company regulatory standards.

• 3+ years of continuous work experience (preference in mail industry or print industry).
• Effective process management skills.
• Excellent communication skills.
• High School Diploma or GED required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to document regular activities and e‑mail correspondence.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Strong organizational skills and an ability to multi‑task.
• Aptitude for accuracy and a meticulous eye for detail.
• Ability to work independently.

Lead the Lettershop team and work closely with management.

Indoor, temperature controlled,…