Food Safety & Quality Assurance Supervisor

Title:
Food Safety & Quality Assurance Supervisor

Location:
Bolingbrook, IL

Reports to:
Food Safety & Quality Assurance (FSQA) Manager

The Fresh Factory is a contract manufacturer producing dressings, sauces, jams, dips, and baked

products for customer brands. The Food Safety & Quality Assurance (FSQA) Supervisor leads the

day-to-day execution of the site’s food safety and quality programs. This role supervises the Quality

Technicians, verifies daily food safety records, manages product hold and release, coordinates

laboratory testing, and issues Certificates of Analysis (COAs) to customers. The FSQA Supervisor is a

hands‑on leader who spends a significant part of each shift on the production floor, supporting the

QA team and resolving food safety and quality issues as they arise.

• Review, verify, and sign all daily food safety and quality records within the required time frame.
• Ensure records are complete, accurate, and legible, and that deviations are documented with
• the correct corrective actions before records are signed.
• Maintain records in an organized, audit ready condition according to the site record retention
• requirements.

• Place product, ingredients, and packaging on hold when food safety or quality requirements are
• not met, and ensure holds are correctly identified, segregated, and recorded in ERP system.
• Investigate the cause of holds with Production and Maintenance, and recommend disposition
• (release, rework, or destruction) to the FSQA Manager.
• Maintain an up‑to‑date hold log and report open holds and their status to the FSQA Manager.

• Ensure samples are collected, labeled, stored, packed, and shipped to the laboratory correctly,
• Complete the Sample Analysis Request Form (SARF) accurately for every sample submission,
• including the correct product, lot code, tests requested, and customer specifications.
• Receive, review, and file laboratory results; compare results to specifications and immediately
• escalate any out‑of‑specification or positive results to the FSQA Manager.
• Support with Quality Technicians with in‑house analytical tests.
• Support the environmental monitoring program, including swab collection, result tracking, and
• follow up actions.

• Prepare and issue accurate COAs to customers for each shipped lot, based on verified test
• results and customer specifications.
• Respond to customer quality questions and documentation requests in a timely and professional
• manner, with support from the FSQA Manager.
• Support customer complaint investigations by providing records, retained samples, and test
• data.

• Directly supervise the Quality Technicians, including shift scheduling, task assignment,
• attendance, and performance management.
• Train Quality Technicians on procedures, testing methods, documentation practices, and GMPs,
• and verify their competency.
• Provide day‑to‑day coaching and technical support to Quality Technicians, and act as their first
• point of escalation.
• Cover Quality Technician duties when needed to keep quality checks on schedule.

• Spend a significant part of each shift on the production floor, monitoring compliance with GMPs,
• allergen controls, foreign material controls, and food safety plans.
• Troubleshoot food safety and quality issues as they arise and lead immediate response and
• corrective actions with Production and Maintenance.
• Communicate food safety and quality issues clearly to Production Supervisors, operators, and
• the FSQA Manager.

• Support the maintenance of the food safety…