Department Manager - Jewelry Sales

Luxury Bridal Manager

Title: Luxury Bridal Manager

Reports To: General Manager or Assistant General Manager in their absence

Basic Function:

The Luxury Bridal Manager is a supporting management position within Jared Jewelers stores. This position will achieve Store and individual sales goals by providing superior Guest experience and expert knowledge on all bridal merchandise. This position will be responsible for overseeing bridal sales performance, timepiece merchandise launch executions, implementing bridal product education provided by Signet, and developing training plans to improve areas of opportunity for Store as a whole.

• Serve guests and promote store sales
• Consistently attains sales and performance standards, Special Event and Store promotion results.
• Promotes an environment of total guest satisfaction by making the guest’s shopping and jewelry needs the first priority.
• Provides an exceptional Guest experience by keeping with the Guest’s agenda and providing proper follow-up by utilizing the Clienteling system.
• Consistently monitors the flow of Guests and assists with matching the appropriate Team Member with the Guest.

• Oversees the implementation and administration of bridal merchandise, including sales performance, promotions, incentives, launch executions, visual display and merchandising, while also attaining sales and product knowledge on other merchandise categories throughout the store.
• Develops and maintains complete knowledge of all bridal merchandise, becoming the Subject Matter Expert, to effectively train all Team Members on the features and benefits, quality, value, warranties, services, and procedures associated with each bridal brand and collection.
• Operates as a point of contact with vendor partners and is responsible for successful completion of all vendor trainings, eLearnings, and incentive submissions for the store.

• Evaluates areas of opportunity regarding each bridal brand and collection and coordinates with the management team on developing and coordinating effective training plans to improve behaviors relating to merchandise sales, standards performance, and Guest experience.
• Collaborates with the General Manager on recruiting, hiring, scheduling, performance appraisals, counseling’s, updates related to all pertinent information about Team Members.
• Communicates to the General Manager all pertinent information relating to Team Members including personnel and security concerns, merchandising needs, etc.
• Responds to Guest complaints and issues in a prompt and courteous manner in partnership with the General Manager.
• Assists management team with primary responsibilities in their absence.

• Acts in a manner that aligns with Signet’s Core Values and respects Guests and Team Members.
• Consistent, regular scheduled attendance is considered an essential function of this job.
• Strictly adheres to all Company policies and procedures, including Loss Prevention, Sales and Credit policies. Maintains a high level of security awareness with all selling procedures.
• Performs other duties as assigned.

• Ability to lead by example by attaining required daily performance standards, Special Event goals and executing Store promotions.
• Positive, enthusiastic, team-spirited work style, exhibiting Signet’s Core Values at all times.
• Analytic thinking and reasoning.
• Ability to train and develop Team Members, conduct Store training meetings as needed.
• Professional approach and image.
• Tactful, friendly manner when dealing with people.
• Ability to plan, organize, follow-up and supervise the work of others.
• Excellent verbal and written communication skills, including phone etiquette.
• Ability to accept responsibility, make decisions, delegate, and follow-up as appropriate.
• Reliable and dependable.
• Ability to operate all sales-related equipment.

Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between display cases; to handle and feel merchandise;…