Senior Loss Prevention Agent

OVERVIEW

Discover greater levels of performance. With over 1,200 stores throughout the U.S., Ulta Beauty is revolutionizing the beauty retail experience. With new stores coming online on a continual basis and the re‑engineering of existing locations with the latest design and technological advancements for heightened guest experiences, we’re not just growing, we’re thriving. Through consistent innovation and a bold commitment to reimagination.

If you want the opportunity to build something strategic, to take ownership of your career trajectory, to apply your passion to operational excellence, Ulta Beauty provides the kind of stability and support few organizations can match. So be curious. Be flexible. Be more than you thought possible
. The future is yours at Ulta Beauty.

Ulta Beauty is the largest specialty beauty retailer in the United States and the place for the true beauty enthusiast who gets butterflies as she shops for beauty and experiments throughout our store. We are the only one to provide our guests prestige, mass and salon products and services under one roof – All Things Beauty, All in One Place™. We put our guests at the center of all we do, committing to offer unrivaled ways to be beautiful in an environment that provides the thrill of exploration and delight of discovery.

The Senior Loss Prevention Agent (Senior LP Agent) prevents store losses by monitoring and maintaining all policies and procedures while enhancing guest relations and services in their assigned store(s). Under the guidance of the Loss Prevention Manager (LPM), the Senior LP Agent is responsible to assess store procedures, promote associate awareness, and methods to prevent and control losses and protect company assets.

This role makes recommendations to store leadership and Loss Prevention Manager to improve inventory shrinkage, safety and overall store controls. The Senior LP Agent acts on behalf of the company to minimize and/or recover losses when they occur to include identifying, researching and conducting internal and external investigations and improving store operational processes which impact loss.

In all we do, we strive to uphold the company’s values in which we win together, give wow experiences, improve always, do what’s right and, champion diversity, love what we do and own what we do.

• Maintains an open line of communication with Loss Prevention Manager, Area Loss Prevention Manager and General Manager on all matters pertaining to safety of associates and/or guests in a confidential manner. Proactively trains store team on emergency procedures and evacuations plans to ensure a safe working environment.
• Partner with General Manager and LPM to coordinate and present information to store operations audience including conference calls and team meetings.
• Train store associates and managers on how to react during shoplifting and/or Organized Retail Crime (ORC) events to ensure safety and adherence to company policies and procedures.
• Establishes partnerships with local law enforcement, retail LP departments and Ulta Beauty’s ORC Manager to ensure criminal intelligence is shared to identify and mitigate ORC activity.
• Investigate external incidents (i.e. burglary, ORC activity and robbery) and develops action plans for the implementation of preventative measures that will reduce the frequency of the events under the guidance of the LPM and partnership with ORC Manager.
• Cooperates with and responds to requests by police departments, courts, and other public agencies under the direction of Loss Prevention Leadership and/or Corporate Council.
• Leverage loss prevention assets and/or exception-based reporting to thoroughly investigate instances of employee dishonesty or policy violations, then bring those investigations to a conclusion in a timely manner under the supervision of the LPM.
• Completes incident reports timely and accurately in designated case management system.
• In partnership with LPM, ensures LP Audits and prescribed inventory adjustments are conducted as required to support shrink improvement and drive merchandise availability. Partners with store…