SafeGrid Regional Solutions Engineer

The Regional Solutions Engineer (RSE) is responsible for maintaining and growing revenue within an assigned region by combining account management with technical solution positioning. The role carries full regional revenue accountability across G&W's legacy hardware portfolio and mew account expansion growth for Safe Grid — a combined hardware and SaaS predictive asset health and fault detection platform. The RSE is the primary technical and commercial point of contact for assigned utility accounts, positioned to customers as a solutions and engineering resource rather than a traditional sales representative.

In the Safe Grid go-to-market model, the RSE is the named technical owner for an account from initial discovery through purchase order — referred to in GTM and sales-process materials as the “Safe Grid Solution Specialist” or “SG Expert.” At Order Management, primary ownership transitions to the Safe Grid Technical Solutions Engineer (SG-TSE aka SG-AE), and the RSE's role shifts from leading to reviewing — remaining the account's L1 support contact and the person best positioned to identify the next expansion opportunity.

• Own regional revenue performance across assigned accounts, including forecasting, pipeline management, and bookings against quota.
• Lead customer-facing sales calls and technical discussions positioned around system expansion, reliability outcomes, and grid modernization — not product pitches.
• Coordinate with external sales representative firms operating in the region to ensure consistent account coverage and message alignment.

• Discovery / Interest: Lead the initial one-hour meeting and educate the customer on Safe Grid's value proposition.
• Evaluation / Buy-In: Lead the evaluation process, educating stakeholders and building internal buy-in with support from the Safe Grid TSE on follow-ups.
• Intent / Agreement: Coordinate the proposal — translating topology into a formal quote — while the Sales Rep drives commercial progress and the Safe Grid TSE leads the process.
• Action / Purchase: Lead the customer through budget, terms, and standards discussions, supported by the Safe Grid TSE, ahead of PO issuance.

• Identify and develop expansion opportunities within existing accounts for Safe Grid hardware and SaaS components, building on installed-base relationships.
• Develop and deliver solution-oriented value propositions focused on improving grid reliability, enhancing system resiliency, and mitigating operational and environmental risks.
• Support commercial terms discussions, including SaaS contract structure, in partnership with Contracts and Legal.

• Transition account ownership to the Safe Grid Technical Solutions Engineer (AE) once a Purchase Order is received, ensuring a clean handoff with no loss of customer momentum.
• Serve as the L1 support contact for assigned accounts once installed — the first response for customer technical questions, escalating account-level issues to the Customer Success Engineer (L2), engineering-level issues to PGA Engineering (L3), and platform or data-science issues to SG Finland (L4).
• Participate in installation, training, and system configuration and finalization activities alongside the Safe Grid Technical Solutions Engineer (AE) and, where required, PGA Engineering.

• Participate in monthly adoption meetings and stay close to account health even after handoff, since the RSE is typically the first to hear about diversification or expansion opportunities.
• Lead and drive identification of expansion opportunities — new parts…