Industrial Water Treatment Service Manager

Join to apply for the Industrial Water Treatment Service Manager role at Total Water Treatment Systems Inc.

This position will oversee the industrial water treatment operations in Bolingbrook, IL.

• Employee Stock Ownership Plan
• 401k
• Health and dental insurance
• Short and long term disability insurance
• Life insurance
• Paid holidays
• Paid time off

• Complete understanding of all purified water systems components and 5‑10 years industrial water system installation experience (including water softeners, reverse osmosis systems, de‑ionization, resin, filters, softeners).
• Experience and working knowledge of all plumbing materials (copper, PVC, CPVC, Poly, PVDF).
• Experience managing a small technical team.
• 5‑10 years’ experience with large commercial water treatment equipment, installation and service, including laboratory polishing equipment, Thornton meters, and Millipore equipment.
• The ability to troubleshoot electrical issues.
• Presentation and facilitation skills with classroom training experience.
• Excellent customer service, problem‑solving, oral and written communication, and organizational skills.
• Mechanical aptitude.
• Understanding of water chemistry and basic knowledge of electricity and control wiring.
• High School Diploma or GED required.
• Valid driver’s license and good driving record.
• WQA certification and Culligan School courses recommended.
• Computer skills with demonstrated experience using Excel, Word, and PowerPoint.

• Customer focus and good customer relationships.
• Maintain a work schedule that accommodates task completion and company needs.
• Demonstrate knowledge of company policies, procedures, and handbook information.
• Observe confidentiality rules on and off the job.
• Maintain positive, open, and supportive working relationships across departments.
• Show tact and courtesy in communication.
• Demonstrate problem‑solving in emergencies and unusual occurrences.
• Exercise initiative and good decision‑making.
• Be proactive when interacting with managers and team members.
• Observe safety standards and ensure the safety of facilities and personnel.
• Maintain a professional appearance and keep vehicles, facilities, paperwork, and customer sites organized and clean.

• Support pre‑job and on‑the‑job activities during large industrial installations, improving workplace efficiency, safety, equipment management, and vendor coordination.
• Coordinate with Sales, Engineering, and Purchasing on equipment and staffing needs.
• Work with Engineering on design when needed.
• Oversee industrial service operations based in Burnsville, MN.
• Provide supervision to MN technicians.

• Lead the team to achieve company goals and objectives.
• Maintain QSR procedures, including training coordination and annual system auditing.
• Develop and monitor budget for departmental responsibilities.
• Work with the company safety committee and provide safety training for the industrial service department.
• Ensure completion of core performance goals, hiring and firing, pay recommendations, training, and performance management.
• Control and minimize labor, delivery, administrative supplies, and repair expenses.
• Oversee workload, timekeeping, and time‑off schedules.
• Coordinate administrative paperwork with customer service, accounting, and human resources.
• Support training needs of the lead service technician.
• Manage inventory levels and coordinate with Purchasing.
• Schedule and conduct training as needed.
• Conduct quarterly core performance goal‑setting with service technicians.
• Provide quality customer service in the geographic area.

• Provide advanced support and oversight for installation, startup, service maintenance, modification, and repair of commercial and industrial water purification equipment and systems.
• Work with customers to schedule installation and service.
• Manage work schedule, performance, and training of service technicians in the area office.
• Supervise delivery and installation of DI tanks for area customers.
• Work with pumps, motors, piping, and other mechanical systems.
• Build electrical control panels.
• Exchange DI tanks and other…