Senior Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. Join a team that is dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Senior Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role includes proactive system troubleshooting, working with mechanical, electrical, and diesel equipment conditions, conducting preventative maintenance and parts inventory, and anticipating and correcting safety issues on both company and customer-owned equipment. The technician will interface directly with customers and may work across multiple systems, locations, and customers.

• Create and maintain a safe working environment and culture within the organization
• Take care of company property
• Demonstrate a high‑impact culture through innovation, accountability, and empowerment
• Function effectively in a team environment
• Work with minimal supervision
• Work independently

• Some travel required
• 20%–80% travel depending on division and location (overnight stays, away from home)

• Driver Application for Employment
• Motor Vehicle Report (MVR)
• Forms:
• Driver Disclosure and Release
• Employee Applicant Drug and Alcohol Statement
• FMCSA Certificate of Awareness
• Driver Certificate of Violations
• Driver Statement of On Duty Hours Road Test / Copy of Driver’s License
• Copy of Medical Certificate

• Continuous Professional Development:
  Professionals should be committed to lifelong learning, seeking out opportunities for self‑improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork:
  Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
• Results‑Driven Performance:
  High performing professionals focus on delivering results, set high standards for their own performance, and are committed to achieving objectives efficiently and effectively.

• High School diploma or equivalent
• Capable of obtaining a CDL, class A or B with applicable endorsements

• May have industry‑specific license(s)

• Ability to obtain all required customer clearances (TWIC, DISA, etc.)
• Ability to obtain DOT Medical card
• Clean driving record
• Work experience preferred
• 2 to 5 years of technical work experience including industrial or commercial process water experience

• Electrical, mechanical, diesel, fusion experience depending on business unit
• Work without direct supervision
• Technically sound
• Experience with Microsoft Office including smart devices
• Must have customer service experience
• Demonstrates critical thinking and troubleshooting ability
• Synthesizes technical information and communicates it clearly
• Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways

Join the global Xylem team to be part of innovative technology solutions transforming water usage, conservation, and re‑use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Participate in a paid Volunteer Program, Xylem Watermark, and benefit from inclusion and belonging initiatives that foster employee well‑being and engagement.

Mid‑Senior level

Full‑time

Engineering and Information Technology

Industrial Machinery Manufacturing

Proud to be an Equal Employment Opportunity (including disability and veterans) and affirmative action workplace. Xylem fosters an inclusive environment free from discrimination or harassment and provides reasonable accommodations to enable all employees to perform their essential job functions.