Operations Coordinator

USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead.

That’s how we help our customers win.

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At USPack, we know our people set us apart. And that’s why we do everything we can to invest in them and help them grow every day. We don’t put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging.

We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together!
Get on the path to a successful career that delivers more!

• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays

• 401(K)
• Paid Sick Time

Operations Coordinator plays a critical role in supporting and executing delivery operations for healthcare clients within a fast-paced environment. This entry-level position is responsible for coordinating Independent Contractor (IC) couriers to ensure the timely and compliant transport of critical healthcare shipments. The coordinator ensures operational service excellence through communication, compliance oversight, and real-time problem-solving while adhering to healthcare industry standards such as HIPAA, FDA guidelines, and Good Distribution Practices (GDP).

This position is ideal for someone detail-oriented, proactive, and committed to delivering service reliability in time-sensitive and regulated environments.

To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individual tasks shall include but not be limited to the following:

• Monitor dispatch boards to ensure route coverage, completed driver check-ins, and on-time delivery of healthcare shipments, including STAT and temperature-sensitive deliveries, within required delivery windows.
• Coordinate route assignments and changes, communicate updates promptly to Dispatch and Independent Contractors (ICs), and reconcile route sheets with shipment paperwork to identify and resolve discrepancies.
• Provide real-time support to ICs during active deliveries, troubleshoot service issues, and arrange backup STAT coverage as needed to maintain service continuity.
• Address and elevate delivery delays, service interruptions, missing freight, client concerns, and compliance issues promptly to management, clients, and other appropriate stakeholders.
• Reroute or personally execute deliveries as needed to address emergencies or critical service escalations.
• Receive, unpack, and inspect incoming shipments for accuracy, completeness, and damage.
• Pick and pack orders accurately and efficiently according to shipment requirements.
• Review inventory regularly to ensure stored assets are organized, accurately accounted for, and free from defects or damage.
• Inspect and document vehicle compliance with healthcare-specific requirements, including insulation, refrigeration, and required safety equipment.
• Verify IC compliance with HIPAA guidelines, PPE requirements, uniform and…