Disability Management & Return Specialist

Disability Management & Return Work Specialist

Requisition

Job Type: Full-Time

Becoming experts on beer doesn't happen overnight - we've been in business since 1927 and today, The Beer Store is the primary distribution and sales channel for beer in Ontario and is owned by 28+ Ontario-based brewers! Through our Retail Stores, Distribution Centres, Draught Services, Customer Experience Centre, and our Corporate Office, we form one large team that is passionate about the beer business.

The Beer Store is proud to foster a respectful and inclusive culture that expands and leverages the diverse talents, experiences, and perspectives of our team members to deliver exceptional service for our customers. We continue to be successful by working together, respecting each other, having a positive attitude and by trying new and innovative ideas. Not only are we knowledgeable, passionate, and loyal ambassadors for beer, we’re also health and safety advocates, environmental champions, DEIB enthusiasts and we give proudly back to our communities.

We are currently searching for a Disability Management and Return to Work Specialist , reporting to the Manager, Disability Management and Return to Work. This role serves as the primary point of contact for leaders and on disability case management, including workplace injury/illness management, short- and long-term disability absences, and workplace accommodations. The role ensures the consistent administration and application of related policies and procedures and co-owns the management of occupational and non-occupational absenteeism, including WSIB and short- and long-term disability claims.

Working in partnership with employees, management, union representatives, and external stakeholders (Canada Life, WSIB), the role applies best practices to support early, safe return to work and effective accommodation outcomes.

Our Corporate Office is located in Bolton, ON. This is a field-based role with visits to the office on an as-needed basis. Up to 40% of business travel is required to support organizational needs, therefore a valid driver’s license and access to a vehicle is required.

• Review accident/incident reports and determine WSIB claim filing requirements
• Coordinate WSIB claims end-to-end, partnering with managers, union reps, employees, and WSIB to gather information and submit employer reports within required timelines
• Ensure compliance with legislative and policy requirements, including documentation, submissions, timelines, and accommodation obligations
• Support claim strategy, including collecting objective information, preparing claim objections as needed, and assembling documentation for objections/appeals
• Monitor and support early and safe return-to-work plans (including RTW meetings), liaise with internal teams on claim administration (e.g., payment/coding), and contribute to RTW training for retail leaders
• Prepare and submit employer documentation for short-term disability claims and support employees through the application process
• Partner proactively with Canada Life case managers throughout the life of a claim (including regular file reviews) to provide job information, support timely claim decisions, and help manage claim duration
• Coordinate claim administration and stakeholder inquiries, ensuring accurate benefit payments, timely updates, and required reporting (e.g., weekly hours for graduated return-to-work plans).
• Maintain complete, confidential claim records in Parklane in accordance with record-keeping standards and privacy requirements; facilitate return-to-work meetings for modified work when required
• Assess accommodation requests and gather/confirm restrictions and limitations, liaising with medical providers as required
• Develop, implement, and monitor workplace accommodation/modified work plans with employees, managers, and the union; maintain accurate documentation and HRIS/Parklane records, including quarterly modified work audits
• Perform other related projects and duties as assigned

• Post-secondary education in Human Resources, Occupational Health and Safety, Kinesiology, Ergonomics or 3-5…