Customer Excellence Coordinator

Location: Bolton

Schedule:

Monday to Friday, 40 hours/week, standard business hours
Work Arrangement:  Hybrid – 3 days in office and 2 days from home
Pay Rate:  $22.66/hour

Start Date:

ASAP

Position Overview   We are seeking a proactive and organized  Customer Excellence Coordinator  to support the sales team with planning, coordination, sales tools, communications, and cross-functional projects.
This role is ideal for someone who can  drive projects forward, manage multiple stakeholders, stay organized, and work effectively in a fast-paced environment .

Key Responsibilities     Support key sales planning processes and coordinate sales tools, shared sites, and resources.
Develop tools, communications, and resources to support go-to-market plans.
Support brand priorities and customized solutions for key customers.
Coordinate cross-functional projects from planning through execution.
Facilitate the annual Joint Business Planning process.
Communicate critical updates and sales information to internal teams.
Collaborate with Sales, Marketing, Demand, Supply, Finance, and other functions.
Track project progress, ensure deadlines are met, and maintain organized information.
Lead or contribute to special projects as required.
Qualifications      3+ years of experience in the CPG industry  in a sales or marketing capacity.
University degree, preferably in Business or a related discipline.
Experience leading cross-functional projects and processes involving multiple stakeholders .
Experience working directly with major Canadian retailers .
Strong Excel, PowerPoint, and Microsoft Teams  skills.
Highly organized, self-motivated, collaborative, and accountable.
Ability to manage complexity and work effectively through ambiguity.
Strong written and verbal communication skills.
Ability to travel as required, including approximately  once per year within Canada for 3 nights .