Field Service Coordinator

Location:

Bolton, ON |

Schedule:

In-office, Monday to Friday (Full-Time)

Based out of our Bolton office, the Service Coordinator is the central point of contact between our clients and our field service team, owning the day-to-day coordination of crane maintenance and repair work. Working alongside the Inside Sales Representative and supporting our technicians from the office, this role turns client needs into scheduled, well-resourced site visits: dispatching the right technician to each job, coordinating the parts and materials they need on site, and scheduling them in to see clients.

You bring a working technical understanding of crane systems and maintenance, so you can scope each job accurately and keep both clients and technicians informed from the first call through to completion.

• Serve as the primary contact for clients on all service and maintenance requests
• Understand each client's issue, equipment, and site conditions to accurately scope the work required
• Keep clients updated on scheduling, technician arrival, job progress, and any follow-up needs
• Build lasting relationships that turn one-time service calls into ongoing accounts

• Plan and schedule technician site visits, typically a few weeks in advance, balancing client priority against technician availability
• Dispatch the right technician to each client site based on the scope of work, technical complexity, and individual experience
• Communicate schedules, work orders, and site details clearly to technicians before they head out
• Adjust plans quickly when urgent breakdowns or changes in scope come up

• Apply a working knowledge of crane systems and preventative maintenance to assess incoming requests and scope each job
• Coordinate the parts, tools, and materials each technician needs on site, working with the Inside Sales Representative and procurement
• Support technicians from the office throughout the job, answering questions and resolving hold-ups so work stays on track
• Review completed service reports and organize any follow-up work or quotes

• Experience in service coordination, dispatch, or scheduling, preferably in an industrial, mechanical, or equipment-service setting
• Working technical understanding of cranes, hoists, or comparable industrial equipment and their maintenance
• Proficiency in Microsoft Office Suite; experience with SAP or a similar ERP system is an asset
• Excellent communication skills in English, both verbal and written
• Strong organizational skills with the ability to manage multiple schedules and priorities at once

• Calm, organized, and decisive under a fast-moving workload
• Customer-first mindset with strong interpersonal skills
• Confident coordinating both clients and field staff
• Strong sense of initiative and ownership over the full service cycle

• Group insurance coverage: medical, dental, paramedical, disability, life, and travel
• Performance bonuses
• 7 personal flexible days per year
• Employee Assistance Program (EAP) for you and immediate family members
• Wellness program
• Retirement plan with employer contribution