Customer Service Representative

Customer Service Representative

Join to apply for the Customer Service Representative role at Ritchie Bros.

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company, is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles.

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full‑time and part‑time roles to conduct a successful multi‑million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.

• Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale
• Actively communicate with many different departments and or team’s and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc
• Responsible for processing payments from successful bidders
• Provide customers with information about auxiliary services
• Ensure that superior customer service is always delivered to all customers
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co‑workers and customers
• Perform other duties as assigned

• Previous work experience where you worked in‑person with customers
• Experience using computers, and able to learn to use new technology and software
• Excellent keyboarding skills for data entry
• A commitment to providing fantastic customer service
• Able to work well and maintain a positive attitude in high‑pressure situations
• A friendly, outgoing, patient personality
• You thrive working as part of team, pitching in wherever you’re needed

Entry level

Full‑time

Customer Service

Construction, Machinery Manufacturing, and Truck Transportation

Mississauga, Ontario, Canada