Customer Service Administrator

Job Description

Are you looking for an opportunity to incorporate your passion for cars and your passion for providing best in class customer service? At CARQUEST, we strive to be the best parts provider in the automotive after-market industry. We’re owned by Advance Auto Parts and we are the largest after-market auto parts provider in North America.

We are looking for positive, goal-driven, automotive enthusiasts to join our collaborative customer service team who are dedicated to building authentic relationships with our customers.

The Customer Service Administrator reports to the Customer Service Manager and is responsible for responding to customer requests as they come in, determining the availability of parts and prices in a timely and efficient manner, and processing invoice orders to customers. They also handle pack entry and processing of invoice orders.

• Opportunity to work for the largest after-market auto parts provider in North America
• Visibility to career growth opportunities across the entire Advance Auto Parts organization
• Access to a robust online training system for personal or leadership development
• A rewarding organizational culture through our Team Member recognition program and team lunches
• Employee discounts on auto parts, tools and equipment
• Group employee benefits including health, Dental, Vision, Life Insurance, AD&D after 3 months
• Financial benefits including group RRSP with employer contribution and discounted Employee Stock Purchase plans for all permanent Team Members

• You are passionate about customer service – It is in your nature to continuously provide exceptional customer service and you’re driven to build long-lasting relationships with customers, peers, management, etc.
• You are an efficient problem solver under pressure – You can research and handle customer issues as they arise including notifying customers regarding fill discrepancies on “must have orders”
• You are a resourceful multi-tasker – You have the ability to check prices and parts availability while speaking with customers and can re-key “unknown orders” to identify customer names, addresses and any other information for proper billing and shipping
• You are a team player – You are dedicated to contributing to a collaborative team with a positive and friendly attitude
• You are organized and thorough – You will maintain the special order file and follow up as necessary for billing invoices not received and proof of delivery to customer, you will maintain records to ensure prompt and accurate reporting and you will document over/short claims for research and resolution
• You are reliable – You are a self-starter who is dependable in completing tasks, is responsible in dealing with confidential information and contributes to a safe work environment
• You are adaptable – You can perform accounting duties consisting of credit entry, order entry and direct billing for shipments from other company locations
• High school diploma or general education degree (GED)

• 1-3 years of customer service experience is required
• Able to deal with a high volume amount of emails
• Computer knowledge of Microsoft Windows, Excel, Word
• Basic knowledge of some accounting procedures
• Must be detail oriented and have excellent mathematical skills
• Must have well developed interpersonal skills to deal with customers

While performing the duties of this job, the employee will predominantly be sitting, walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to keyboard; reach with hands and arms; and stoop. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

While performing the duties of this job, the employee is usually working in an office environment. The noise level in the work environment is usually moderate.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity or basis of disability or any other federal, provincial or local protected class.

• Opportunity to work for one of the largest after-market auto parts provider in North America
• Visibility to career growth opportunities across the entire Advance Auto Parts organization
• Unlock earning potential with monthly or annual performance bonuses—eligibility varies by role.
• Access to a robust online training system for personal or leadership development
• A rewarding organizational culture through our team member recognition program
• Group health, dental, disability and life insurance coverage
• Employee discounts