Service Team Leader

Job Description

Title: Service Team Leader

: 21017

Type: Full Time

Location: Bolton, ON

Primary responsibility to lead and coordinate with service technicians to achieve and maintain committed metrics. Effectively lead the team to ensure customer service excellence and mentor technicians as trusted advisors.

• Lead and develop the service technicians.
• Schedule workload and arrange travel for service assignments, balancing regional and territorial needs.
• Ensure technicians have the appropriate tools and resources prior to starting a job.
• Provide support from internal teams as required.
• Follow up on service reports, expenses, and service report costing.
• Maintain data of service tools such as BaanLN.
• Secure purchase orders and warranty pre‑approvals when required.
• Track outstanding issues and escalate to RSM, Product Quality, and/or Sales as appropriate.
• Assist RSM with managing sales and customer expectations of service.
• Arrange delivery of centralized tool supply as required.
• Drive key metrics and continuous improvement.

• Post‑secondary education or equivalent work experience.
• Minimum 3 years of customer service experience.
• Minimum 3 years’ experience in a technical field or environment.
• Strong project and time‑management skills.
• Empathy toward customer needs.
• Customer‑oriented problem‑solving.
• Flexibility to adapt to changing situations and cultures.
• Strong judgment and decision‑making skills.
• Excellent communication and teamwork.
• Strong organizational and computer skills (MS Office, BaanLN).
• Basic understanding of injection molding machines, molds, and auxiliaries.

Husky Technologies TM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement.

We are committed to equal employment opportunity and respect, value, and welcome diversity in our workplace. Husky Technologies TM also values a safe workplace and conditions all offers of employment on satisfactory completion of background checks.

Husky Technologies TM is committed to developing inclusive, barrier‑free selection processes and work environments. If contacted regarding a job opportunity or testing, you should advise the Talent Acquisition team of any disabilities that require accommodation measures in order to enable you to be assessed fairly and equitably. Information received regarding accommodation measures will be addressed confidentially.