Spare Parts Coordinator

Spare Parts Coordinator

Job

Type:
Full Time

Location:

Bolton, ON

• Build long‑term customer relationships with empathy, patience, adaptability, and proactivity, anticipating customer needs.
• Assist customers over the phone and via email regarding spare parts sales, including identifying required part numbers, alternatives, accessories, inventory availability, and lead times.
• Act as the primary contact for customers and communicate with project engineers, warehouse, and logistics staff to ensure order status and resolve inquiries.
• Multitask and use multiple systems to support spare parts sales and inquiries by phone and email, providing product documentation as needed.
• Act as a change agent, demonstrating a willingness to learn, improve processes, and provide proactive updates on processes, policies, and best practices.
• Participate in ongoing continuous process improvement, finding, developing, and implementing initiatives.
• Maintain up‑to‑date knowledge of Husky Machine and Mold technology.
• Support monitoring of team dashboards and daily/weekly activities to control backlog.
• Provide global support based on prevailing business initiatives on the quote/order process.

• Post‑secondary education (College Diploma or University Degree) preferred, or 3–5 years of relevant experience.
• Previous experience in customer support via phone and email.
• Highly proficient in spoken and written English; secondary and tertiary language skills are a strong asset.
• Ability to work independently in a high‑paced environment and be self‑motivated.
• Solid technical skills, including experience with MS Office (Outlook, Excel, Power BI and Word).
• Excellent interpersonal, verbal, and written communication skills.
• Ability to interact effectively and professionally with customers.
• Availability to support various weekday shifts, weekends, and after‑hours as needed, including vacation coverage and statutory holidays.
• Proficiency in Baan LN and/or Baan 4 or CRM is an asset.

Competitive compensation and benefits package.

We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky Technologies is committed to developing inclusive, barrier‑free selection processes and work environments. If contacted about a job opportunity or testing, you should advise the Talent Acquisition team in a timely fashion if you need accommodation measures to enable a fair, equitable assessment. Information received relating to accommodation measures will be addressed confidentially.