Service Team Leader

Title: Service Team Leader

: 21017

Type: Full Time

Location: Bolton, ON

Primary responsibility is to lead and coordinate with service technicians to achieve and maintain committed metrics. The leader must ensure customer service excellence and mentor technicians as trusted advisors.

• Lead and develop the service technicians.
• Scheduling of workload & travel arrangements for service assignments balancing region and territory needs.
• Ensure technicians have appropriate tools and resources prior to starting job.
• Ensure technicians are receiving support from internal teams as required.
• Follow-up on service reports, expense & service report costing.
• Data maintenance of service tools such as BaanLN.
• Securing purchase orders and warranty pre-approvals when required.
• Tracking of outstanding issues and escalation to RSM, Product Quality and/or Sales as appropriate.
• Assist RSM with managing Sales & Customers expectations of service.
• Arrange the delivery of centralized tool supply as required.
• Driving our key metrics and continuous improvement.

• Post-Secondary Education or equivalent work experience.
• Minimum 3 years customer service experience.
• Minimum 3 years’ experience in a technical field or environment.
• Strong Project and time management skills.
• Ability to demonstrate empathy to customer needs.
• Customer‑oriented problem solving.
• Flexibility to adapt to changing situations and cultures.
• Strong judgment and decision‑making skills.
• Excellent communication and teamwork.
• Strong organizational and computer skills (MS office, BaanLN).
• Basic understanding of Injection Molding Machines, Molds and Auxiliaries.

Vacancy: Replacement

Pay Range: $85,000 - $110,000

Husky Technologies TM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky Technologies TM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky Technologies TM conditions all offers of employment on satisfactory completion of background checks.

Husky Technologies TM is committed to developing inclusive, barrier‑free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that requires accommodation measures in order to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.