Manager, IT

We are seeking an experienced and hands-on IT Manager to lead our technology operations, infrastructure, and support services. This role is responsible for managing a team, overseeing IT systems, driving projects, and maintaining a secure, reliable technology environment. The ideal candidate brings strong leadership experience, deep Microsoft 365 E5 expertise, and a willingness to contribute directly to day-to-day operations when needed.

• Lead, mentor, and develop the IT team, fostering a high-performance culture
• Conduct regular employee performance reviews and provide ongoing coaching
• Manage workloads, priorities, and resource allocation across the team

• Oversee helpdesk operations to ensure timely and effective user support
• Participate in hands‑on technical work when required, especially during critical deadlines
• Maintain and improve IT documentation standards and processes
• Manage IT asset lifecycle including procurement, tracking, and disposal
• Lead and deliver IT projects from planning through execution
• Establish and manage relationships with external vendors and service providers
• Evaluate vendor performance, contracts, and service levels

• Ensure implementation and ongoing management of security best practices
• Oversee systems related to MFA, endpoint security, and identity management
• Contribute to disaster recovery planning and business continuity strategies
• Maintain awareness and oversight of network infrastructure and security camera systems
• Oversee administration and maintenance of Windows Servers, VMware, workstations and storage systems
• Oversee administration of network infrastructure and security camera systems

• Microsoft 365 E5 ecosystem including:
• Purview
• Teams (Conferencing and Phone systems)

• Minimum 5 years of IT management experience
• Leading technical teams
• Managing helpdesk operations
• Delivering IT projects
• Managing documentation and IT assets
• Building and maintaining vendor relationships
• Strong understanding of:
• Cybersecurity principles
• Disaster recovery planning

• Willingness and ability to take a hands‑on approach to technical work when needed
• Strong organizational and communication skills
• Ability to balance strategic planning with operational execution
• Ability to work in the office 5 days a week
• Ability to address emergency issues after hours/weekends

• Occasional travel required within Canada and the United States

• Opportunity to lead and shape IT strategy and operations
• Salary of $ per year
• Group Benefits offered - health and dental
• Collaborative environment with direct impact on business success
• Balance of leadership and hands‑on technical involvement
• Transportation is an ever‑changing landscape, so supporting it from a technology standpoint brings exciting challenges and projects ever day.
• Employee engagement events

We thank all applicants in advance; however, only applicants being considered for an interview will be contacted. #HP