TDX Infrastructure User Support Technician

Location: Bolton

Join TDX Infrastructure Services in Bolton, Ontario, as a User Support Technician. This full-time position engages in troubleshooting and providing solutions for user computer difficulties.

The role involves responding to user needs, maintaining problem logs, and consulting technical guidelines. Ideal candidates will have relevant certification or 3 months to 1 year of experience. This position supports users through training and equipment setup, contributing to overall user satisfaction and effective incident management.

Key Responsibilities:

• Assist users with computer-related difficulties

• Utilize technical manuals for solution implementation

• Provide user training and operational advice

• Organize and maintain a solutions log for reference

• Set up necessary equipment with correct installations

Requirements:

• Relevant experience of 3 months to 1 year

• Certification or diploma in a relevant area

• Strong analytical and troubleshooting abilities

• Capability to document technical issues clearly

• Willingness to work full-time, 32-44 hours per week

Enhance user experience and technical support capabilities at TDX Infrastructure Services as a User Support Technician.
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