Manager, Customer Supply Chain

The Beer Store is the primary distribution and sales channel for beer in Ontario and is owned by 28+ Ontario-based brewers. We operate through Retail Stores, Distribution Centres, Draught Services, Customer Experience Centre, and our Corporate Office, forming one large team passionate about the beer business.

We are currently searching for a Manager, Customer Supply Chain , reporting to the Senior Manager, Supply Chain Planning. This vacancy is a full‑time, permanent opportunity. The Manager, Customer Supply Chain is a strategic, customer‑first supply chain leader accountable for shaping the customer‑facing supply chain strategy across the organization and serving as the single point of accountability for Customer Business Review (C ) governance across assigned customers, channels, and market segments.

This role is a senior strategic bridge between customer requirements and internal supply chain decision‑making, unifying demand intelligence, inventory availability, promotional priorities, KPI performance, and operational readiness into one coordinated customer plan. As a cross‑functional leader, this role chairs Customer Business Reviews, drives KPI and scorecard accountability, strengthens customer collaboration models, and ensures the organization is consistently aligned to deliver exceptional service, event execution, and customer outcomes across The Beer Store and Brewers Distributor Ltd.

Our Corporate Office is located in Bolton, ON. We offer a hybrid work model with visits to the office a minimum of three times per week and on an as‑needed basis depending on the role and function. Up to 20 % of business travel is required to support organizational needs, therefore a valid driver’s licence and access to a vehicle is required.

• Own and lead the end‑to‑end Customer Business Review (C ) cycle, aligning demand, supply, inventory, and execution into an integrated, customer‑facing plan
• Chair C  forums, translating customer demand, commercial priorities, and supply realities into clear, actionable decisions
• Establish and evolve C  governance, frameworks, and planning processes to drive cross‑functional alignment and accountability
• Serve as the primary supply chain advisor to executive leadership, delivering clear, data‑driven insights on customer performance, risks, and opportunities
• Translate complex supply chain dynamics into concise executive‑level recommendations that inform decision‑making and prioritization
• Own and govern customer supply chain KPIs, scorecards, and performance reporting, ensuring visibility and accountability across the organization
• Identify and lead resolution of service risks, inventory challenges, and execution gaps with a strong focus on commercial impact
• Build and maintain strategic relationships with key retail customers, acting as the senior point of contact for service performance and issue resolution
• Lead joint planning with customers to align supply chain strategy with growth initiatives, promotions, and product launches
• Drive cross‑functional alignment across Demand Planning, Operations, and Logistics to ensure readiness against customer commitments
• Proactively identify risks across the supply chain and lead mitigation strategies to protect service levels and customer outcomes
• Champion continuous improvement, driving process innovation, performance enhancements, and supply chain capability advancement
• Perform other related duties and projects as assigned

• 10+ years of progressive supply chain leadership, strategy, planning, and service governance in retail, beverage, CPG, or distribution environments
• Deep experience in implementing & leading Customer Business Reviews (CBRs) and joint planning forums with a demonstrated ability to chair structured customer conversations
• Track record of leading KPI governance and customer scorecard management, with the ability to design, track, and present performance metrics that drive transparency and build customer trust

• APICS / CPIM / CSCP / SCMP or equivalent supply chain designation preferred
• Bachelor’s degree in Supply Chain, Business,…