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Operations Supervisor
Job Description & How to Apply Below
Company
Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organisations. For 50 years, it has excelled at tailoring integrated, data‑driven solutions, fueled by advanced systems and technology, that fulfil complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9 000, it is one of Canada’s largest privately owned supply chain solutions companies.
It is a 2024 winner of Canada’s Best Managed Companies programme, recognised for its strategic expertise, culture of innovation and commitment to its people and local communities.
Shift
Monday – Friday 9:00 am – 5:00 pm
Salary
$47,000 – $65,000
Summary
We are actively searching for an Operations Supervisor. Reporting to the Operations Manager, the Operations Supervisor will be responsible for all facets of the operations on the shift. This involves leading all aspects of health and safety, operational performance, customer relations, continuous improvement and people development.
Responsibilities
Schedule the labour requirements for the shift to ensure production goals are met within the budgeted cost structure.
Complete shift briefings to ensure the effective communication of relevant information to all employees.
Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed, noting task assignments and communicating approximate times of completion.
Ensure order sequences are picked based on priority shipments and priority customers, thus reducing waiting times for drivers, rush loads and late deliveries.
Hold team members accountable for following proper picking and packing procedures and for meeting or exceeding client quality standards.
Monitor, analyse and report daily/weekly departmental performance through effective KPI tracking and data collection for the shift.
Approve all labour hours daily using agile in adherence with company policies, maintain accurate record‑keeping and ensure proper payment of employees for the shift and cost allocation to customer accounts.
Provide daily feedback through coaching, administer performance appraisals and handle disciplinary situations appropriately and in a timely manner with supporting documentation.
Maintain close interaction with customers to develop strong relationships while assessing service requirements.
Maintain a clean and safe work environment.
Fulfil the duties of a supervisor under the Occupational Health and Safety Act, including safety, violence and harassment laws.
Be accountable for monitoring, achieving and improving Performance/Activity Indicators (KPIs & KAIs) related to operational efficiency, quality and safety within the facility.
Assume additional related responsibilities as required.
Experience
Five (5) years distribution experience (3PL experience is an asset).
At least two (2) years of supervisory experience, preferably in a 3PL Operations role.
Computer literacy in MS software.
Proficiency with Warehouse Management Systems (WMS).
Exemplary attendance and punctuality.
Competencies
Customer Centricity
Fostering Culture
Collaboration
Problem Solving & Decision Making
Managing Through Change
Developing Self & Others
Planning & Results Orientation
Communication
Always Improving Mindset
Business & Financial Savvy
Education
Preferably a college diploma in Business Management with a focus in Logistics Management or equivalent experience.
Why Join Us
Work in an environment where safety is our first priority.
The opportunity to build a career with a growing company.
Medical, dental and vision coverage for you and your family.
Life and disability insurance.
Wellness programmes to support your family’s well‑being.
A retirement savings program with a company match.
Company team‑wear allowance.
Employee Appreciation Day.
Company‑sponsored social events.
Community volunteering opportunities.
We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.
Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.
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