Invoice Query Specialist

Description

The Invoice Query Clerk is responsible for investigating, managing, and resolving supplier invoice queries to ensure invoices can be processed accurately and paid within agreed terms. The role acts as a key link between suppliers, Accounts Payable, Procurement, Supply Chain, and operational teams, ensuring timely resolution of discrepancies while supporting continuous improvement across the Purchase-to-Pay process.

Key Responsibilities

Invoice Query Management
Receive, log, and prioritise invoice queries from suppliers, Accounts Payable teams, and internal stakeholders.

Investigate invoice discrepancies including:
Missing purchase orders

Incorrect pricing

Quantity variances

Goods receipt issues

Approval queries

Track all queries through to resolution and maintain accurate records.

Ensure service levels and resolution times are achieved.

Supplier & Stakeholder Communication
Build professional and effective relationships with suppliers and internal departments.

Act as the primary contact for invoice-related queries.

Communicate regularly with suppliers regarding query status and expected resolution times.

Escalate complex or aged queries where necessary.

Process Resolution
Work closely with Procurement, Supply Chain, Operational Teams, and Accounts Payable to resolve invoice issues.

Verify supporting documentation and approvals.

Assist with obtaining retrospective purchase order approvals where required.

Ensure resolved queries are returned promptly to Accounts Payable for processing.

Reporting & Analysis
Maintain accurate query logs and records.

Perform root cause analysis on recurring issues.

Identify trends and recommend process improvements.

Support management reporting on query volumes, ageing, and resolution performance.

Continuous Improvement
Support P2P process improvement initiatives.

Promote supplier compliance with purchase order and invoicing requirements.

Contribute to reducing invoice exceptions and improving first-time match rates.

Experience and Qualifications

Essential

Experience with in Accounts Payable, Invoice Query, Finance Administration, or Pur-chase-to-Pay environments.

Strong problem-solving and investigative skills.

Excellent communication and stakeholder management abilities.

Good attention to detail and accuracy.

Ability to manage multiple priorities and work to deadlines.

Competent in Microsoft Excel, Outlook, Teams, and other Microsoft Office applications.

Experience working with ERP systems such as Microsoft Dynamics Business Central, SAP, Oracle, or similar.

Desirable
Experience using OCR or invoice automation platforms.

Knowledge of procurement and purchase order processes.

Experience working with query tracking or workflow management systems

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

About Network Plus

Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.

We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.

We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances