Receptionist, Administrative​/Clerical

Job Summary

We are seeking a friendly, reliable, and efficient Receptionist/Administrative Assistant to join our busy GP Surgery team. This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and is committed to delivering high-quality patient care.

This is a full-time position of 37.5 hours per week, with the following working pattern:

• Monday: 13:00 18:30

• Tuesday: 08:00 18:30

• Wednesday: 13:00 18:30

• Thursday: 13:00 18:30

• Friday: 08:00 18:30

Please only apply if you are able to work these fixed working hours.

We are seeking a friendly and efficient Receptionist to join our busy GP Surgery team. The main duties include:

• Welcoming and assisting patients both in person and over the telephone

• Booking, amending, and cancelling appointments using clinical systems

• Managing patient enquiries with professionalism, empathy, and strict confidentiality

• Processing repeat prescriptions, test results, and medical documentation

• Providing administrative support to clinicians and the wider practice team

• Supporting the practice in meeting QOF and BQC KPI requirements

• Referring patients to the appropriate services or specialties as needed

Alastair Ross Medical Practice is a well-established GP surgery located within Breightmet Health Centre, a modern, purpose-built facility. Our multidisciplinary team includes four General Practitioners, one Advanced Nurse Practitioner, a Healthcare Assistant, and a Practice Nurse, all dedicated to delivering safe, patient-centred, high‑quality care to our community. We pride ourselves on offering a welcoming and supportive environment for both patients and staff.

• Training and development opportunities to help you grow in your role

• A supportive and friendly team environment where collaboration is encouraged

• An open‑door policy, promoting transparency, communication, and easy access to support from colleagues and management

• Greeting patients and visitors in a courteous and professional manner

• Answering telephone calls and managing appointment bookings

• Processing prescriptions, referrals, clinical letters, and samples

• Ensuring the reception area is tidy, organised, and welcoming

• Working as part of a team to support the smooth running of the practice

• Ensuring the delivery of safe, high‑quality care to all patients

• Managing the amalgamation and processing of new patient records

• Following all practice policies and procedures

• Completing administrative tasks, including scanning, filing, and data entry

• Liaising with clinicians, patients, and external healthcare professionals

• Ensuring administrative work contributes to meeting QOF, BQC, and IIF KPIs

• GCSE Maths & English

• General practice experience

• Reception/Admin experience

• GP receptionist experience desirable

Alastair Ross Medical Practice

Breightmet Health Centre

Breightmet Fold Lane

Bolton

Lancashire

BL2 6DQ

(Opens in a new tab)