GP Practice Receptionist

Date posted: 12th January 2026

Pay:
From £12.55 per hour

Schedule:

30 hours per week, Monday to Friday, 6 hours per day.

Shifts rotate every two weeks:
Week 1 – 07:45 – 13:45;
Week 2 – 12:30 – 18:30.

Role:
Trainee GP Receptionist. Full training provided. No prior GP experience required.

• Manage patient appointments (booking, cancelling, rescheduling)
• Welcome patients, greet on arrival
• Answer multi‑line telephone system in a polite, professional manner
• Process patient requests and queries face‑to‑face and over the phone
• Accurately record and update patient information in clinical IT systems
• Communicate confidence and clarity with patients regarding their needs and direct them appropriately
• Use problem‑solving skills to manage challenging or complex patient situations
• Handle incoming and outgoing correspondence and clinical records
• Remain calm under pressure
• Use computer system for data entry, word processing, and dedicated software
• Be naturally polite and approachable
• Work efficiently and accurately in a busy, fast‑paced environment
• Maintain patient confidentiality
• Learn and adapt to new procedures
• Work as part of a team and individually

• Full training provided
• Supportive, friendly, cohesive team environment
• Opportunity to develop a career within the healthcare sector
• Company events
• Company pension scheme
• Free parking and on‑site parking
• Sick pay

Locations:
Harwood & Tonge Moor Health Centre. The role covers two sites.

Part‑time, temporary with a view to become permanent, hours 07:45 – 18:30 Monday to Friday.

• GCSE English – 4 or above
• GCSE Mathematics – 4 or above
• Customer Service Skills
• Proficient in IT and computer use
• Excellent telephone manner

Competent, approachable, calm under pressure, strong commitment to patient confidentiality, ability to learn and adapt, excellent team player.

This position requires a DBS check under the Rehabilitation of Offenders Act (Exceptions Order) 1975. The successful candidate will undergo the associated process.