Office Coordinator

Location: Horwich

Office Coordinator (Part-Time or full time | Flexible)

Plumbing & Heating | Flexible Weekdays + Saturday Mornings | Bolton Horwich

We are a growing, well-established plumbing and heating business with a strong reputation for quality work and excellent customer service. Due to continued growth, we are looking to add an Office Coordinator to our friendly office team.

You'll be joining a supportive environment, working alongside our bookkeeper and two experienced office team members.

Working Hours

Saturday: 9:00am - 2:00pm (essential)
Plus 3-4 weekdays per week
Weekday hours are flexible and can suit full days or school-friendly hours

Key Responsibilities

Reactive duties

Answering incoming phone calls
Booking emergency and reactive plumbing & heating jobs
Handling customer enquiries and updates
Supporting engineers with day-to-day job coordination

Proactive duties

Booking boiler services and maintenance visits
Registering boilers and warranties
Following up quotes and enquiries
Chasing paperwork and job completion details
Helping keep the diary organised and efficient
General office and team support

About You

Confident and professional telephone manner
Strong customer service skills
Organised, reliable and able to multitask
Comfortable working in a busy office environment
A team player who takes ownership of tasks

Experience in a plumbing, heating or trade-based business is an advantage but not essential, training will be provided.

What We Offer

Stable, long-term part-time role
Friendly and supportive office team
Established business with clear systems in place
Opportunity to grow with the company

Location:

Bolton - Horwich

Job Type: Part-Time or Full time | Flexible

Schedule:

Weekdays (flexible) + Saturday mornings