Apprentice Sales Administrator

Salary: £8.50 per hour

Job Type: Full time, Apprenticeship Contract - Level 3 Business Administrator

Working Hours: Monday - Thursday 07:30 to 16:00 and Friday 07:30 to 12:50. 2 x 15 minute breaks each day and 20 minutes lunch break (38 hours)

Backer Heatrod is a leading UK manufacturer of electric heating elements and industrial heating solutions. As part of the global NIBE Element Group, we design and produce both standard and bespoke heating products for a wide range of industries including process, food & beverage, and chemical sectors.

We are looking for an enthusiastic and motivated Apprentice Sales Administrator to join our Customer Services team. This is a fantastic opportunity to gain hands‑on experience in a commercial environment while working towards a Level 3 Business Administrator apprenticeship.

As part of the sales support team, you’ll help ensure our customers receive exceptional service by assisting with enquiries, processing orders, maintaining records, and supporting daily administrative tasks.

• Supporting the sales and customer service teams with administrative tasks
• Managing customer emails, calls, and general enquiries
• Processing sales orders and updating internal systems
• Preparing quotations, invoices, and other documents
• Maintaining accurate customer and product information
• Assisting with reporting, data entry, and general office duties
• Working closely with the marketing team and colleagues across the business to ensure smooth operations

• A positive attitude and willingness to learn
• Good attention to detail and organisational ability
• Basic IT skills (Microsoft Office/Outlook)
• Ability to work well as part of a team
• GCSEs in English and Maths desirable but not essential
• Fully funded Level 3 Business Administrator apprenticeship
• Hands‑on training and mentoring from experienced colleagues
• A supportive, friendly work environment
• 20% paid time for off-the-job apprenticeship training
• Cash Health Plan and Employee Assistance Programme.
• Cycle to work scheme.
• Opportunities for career progression.
• Friendly and inclusive working environment.
• Pension scheme based on auto enrolment percentages.