Planning Support Officer

Overview

We embrace AI to enhance our operations and to innovate our services. However, we value human talent and are looking for passionate individuals to join our organisation. We are seeking a Planning Support Officer to provide administrative and technical support within the Development Management & Enforcement service.

The post holder will assist in the processing of planning and enforcement applications in accordance with relevant legislation and procedures, including validation, registration, record keeping and fee collection. The role also involves producing correspondence and reports, supporting committee processes, maintaining accurate data and systems, and responding to customer enquiries. This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.

This is your opportunity to join us at an exciting time as we have strong ambitions for the borough.

• Provide administrative and technical support within the Development Management & Enforcement service.
• Assist in the processing of planning and enforcement applications in accordance with relevant legislation and procedures, including validation, registration, record keeping and fee collection.
• Produce correspondence and reports, support committee processes, maintain accurate data and systems, and respond to customer enquiries.
• Contribute to service performance, continuous improvement and effective working relationships with colleagues, elected members, customers and external stakeholders.
• Communicate clearly and professionally, handle fees and financial records with confidence, and work well as part of a team.
• Be flexible, proactive and motivated by delivering a reliable, high-quality service in a changing and fast-paced environment.

• Effective use of ICT systems, attention to detail, and the ability to manage competing priorities in a busy public service environment.
• Text maintains a high standard of accuracy and judgement; organised, dependable, able to stay calm under pressure, and able to juggle multiple tasks, working with digital systems and data, and dealing confidently with the public and colleagues.
• Curious, quick to learn, and happy getting to grips with new systems and processes; you don t need to be a planning specialist.
• The post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.

Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.

As an employer we offer access to exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. We offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, and a range of employee wellbeing and support services.