Scheduler, Administrative​/Clerical

We are currently recruiting on behalf of a well-established and growing fire & security company based in Bolton, who are looking to appoint an organised and proactive Scheduler to support their busy operations team.

This is a fantastic opportunity for someone with strong scheduling and administration experience who enjoys working in a fast-paced environment and delivering excellent customer service.

As a Scheduler, you would be the central point of contact between customers, engineers, and internal departments, you will play a key role in ensuring service operations run efficiently and effectively.

Benefits:

Salary up to £30,000 depending on experience
Monday to Friday working hours
08:30am - 16:30am
Office-based role in Bolton
Full training provided on internal systems and processes
Supportive and friendly working environment

Key Responsibilities:

Coordinate and schedule engineers for planned preventative maintenance (PPM), reactive call-outs, remedial works, and installations
Liaise with customers to arrange appointments and confirm attendance
Manage service jobs from booking through to completion and invoicing
Ensure all engineer reports, certificates, and job documentation are completed accurately and submitted on time
Raise quotations for remedial works and follow up on approvals
Monitor engineer workloads and adjust schedules where required
Order materials and parts while maintaining stock control records
Act as the first point of contact for customer queries and incoming service calls
Provide regular updates to customers regarding engineer attendance, job progress, and outstanding works
Support the wider service department with general administration duties

Experience

Required:

Previous experience within a Service Coordinator, Scheduler, or Service Administrator position
Experience in the fire and security sector
Excellent organisational skills with the ability to manage multiple tasks simultaneously
Strong communication and customer service skills
Confident using Microsoft Office and CRM/service management systems
Ability to work effectively under pressure and prioritise workloads

Experience with in the fire & security, engineering, facilities management, or maintenance sector is highly desirable

If this sounds like you, please apply today