Central Service Administrator

Job Summary

The Central Service Administrator plays a vital role in supporting the service operations by managing administrative processes related to service contracts, compliance, warranty claims, and customer reporting. This position ensures operational efficiency, contract compliance, and accurate performance tracking through preparation and maintenance of essential documentation, reports, and KPIs.

• Depot Service support: answer and manage incoming service calls promptly and professionally, log service requests, schedule and allocate engineers, optimise routes and schedules, and support the installation team when needed.
• Contract support and planning: manage setup, renewal, and ongoing administration of service contracts, liaise with internal teams and customers, maintain contract records, monitor performance, and support operational planning and service centre liaison to meet delivery targets.
• TKTK contract support and planning: administer specific requirements of TKTK contracts, coordinate with service teams and account managers, prepare bespoke planning documentation, and track contract KPIs.
• Warranty claims and manufacturer re‑works administration: process warranty claims with suppliers and manufacturers, maintain a warranty register, gather required documentation, liaise with parts controllers, monitor trends, and review re‑work campaigns.
• Compliance support (including F‑Gas and Tail lift regulations): maintain compliance records for customer vehicles, schedule and track mandatory inspections and testing, and assist with audit‑ready documentation and external inspections.
• Customer reporting and KPI monitoring: generate regular customer reports, ensure data accuracy and timely delivery, provide insights on performance, contract compliance and operational trends, and collaborate with teams to address concerns highlighted in reports.
• Flexibility during peak reporting periods or compliance audits.

• Proven experience in a service administration or similar administrative support role.
• Strong organisational and planning abilities.
• Excellent attention to detail with a high level of data accuracy.
• Ability to manage multiple tasks and deadlines effectively.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office Suite, especially Excel and reporting tools, and IFS.
• Familiarity with compliance regulations such as F‑Gas and LOLER (for Tail Lifts) is an advantage.
• Experience working with warranty systems and customer service portals preferred.
• Minimum of GCSEs (or equivalent); further education or business administration qualifications desirable.
• Training or certification in compliance management or contract administration is a plus.

We offer competitive compensation and comprehensive benefits and programs.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.