Central Service Administrator Job Bolton area,England UK,Administrative/Clerical

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities?

Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and boldly go.

Where is the work:
On-Site (5 days)

What you will do

Depot Service support Answer and manage incoming service calls promptly and professionally. Log service requests and ensure accurate documentation of customer issues. Schedule and allocate engineers for service tasks based on skill sets and availability. Optimise engineer routes and schedules to maximise efficiency and minimise downtime. Processing support for depot operation. Support the installation team when needed.

Contract Support and Planning Provide administrative support for the setup, renewal, and ongoing management of service contracts, including support where needed for service bookings. Liaise with internal teams and customers to ensure all contract terms are accurately documented and implemented. Maintain up-to-date records of contract activities and schedules. Monitor contract performance and support operational planning and service centre liaison to meet service delivery targets.

TKTK Contract Support and Planning Administer the specific requirements of TKTK (tailored knowledge-based or key account) contracts. Coordinate with service teams and account managers to ensure TKTK contractual obligations are met including service centre liaison. Prepare bespoke planning documentation and reports for TKTK accounts. Track service delivery milestones against TKTK contract KPIs.

Warranty Claims and manufacturer re-works administration Process warranty claims with suppliers and manufacturers in a timely and accurate manner. Maintain a warranty register and follow up on outstanding claims. Support technicians and service teams in gathering required documentation for claims. Liaise with parts controllers for timely warranty parts returns and processing Monitor trends and escalate recurring warranty issues as necessary. Action, monitor and review manufacturer re-work campaigns.

Compliance Support (Including F-Gas and Tail lift Regulations) Assist in maintaining up-to-date records for compliance relating to customer vehicles to include Fleet Management, F-Gas and Tail Lift inspections and certifications. Ensure all activities adhere to legal and company compliance standards. Schedule and track mandatory inspections and testing. Support service centre control and planning Maintain audit-ready documentation and assist with external inspections.

Customer Reporting and KPI Monitoring Generate regular customer reports, including performance metrics and key performance indicators (KPIs). Ensure data accuracy and timely delivery of reports to customers. Provide insights and analysis on service performance, contract compliance, and operational trends. Collaborate with operational teams to address areas of concern highlighted in reports. Provide a central point of contact for key accounts.

What do you bring

Proven experience in a service administration or similar administrative support role.
Strong organisational and planning abilities.
Excellent attention to detail with a high level of data accuracy.
Ability to manage multiple tasks and deadlines effectively.
Strong…