Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

Receptionist Administrator – Bolton Treatment Services

Location:

Bolton Treatment Services, Le Mans Crescent, Queen Street, Bolton, BL1 1SX

Working Hours:

Full time, Monday–Friday, 9am–5pm

Contract Type:
Full Time

Salary: £25,877.80–£28,453.69 per annum

Please note:

The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

Bolton Treatment Services supports people affected by drug and alcohol use, providing access to treatment, recovery support and practical help to enable people to make positive changes in their lives. Based at our service on Le Mans Crescent, you'll be part of a busy and supportive team working to ensure people accessing the service receive the right help at the right time.

Our reception and administration team plays an important role in the day-to-day running of the service, providing a welcoming first point of contact for the people we support, visitors, professionals and partner organisations.

We’re looking for a motivated and enthusiastic Receptionist Administrator to provide reception and general administrative support to our teams at Bolton Treatment Services. As part of our front-of-house team, you'll often be the first person someone meets when accessing the service. You'll provide a warm, calm and welcoming environment while ensuring people are directed to the right appointment, colleague or source of support.

This is a varied and fast-paced role where you'll balance reception responsibilities with day-to-day administrative tasks. You'll work closely with colleagues across the service as well as professionals and partner organisations supporting people within the local community. You'll need to be comfortable communicating with people from a wide range of backgrounds, including individuals who may be experiencing difficult or challenging circumstances, always treating people with kindness, dignity and respect.

If you're adaptable, organised and enjoy working as part of a busy team, this is an opportunity to use your skills in a role that directly contributes to the delivery of an important community drug and alcohol service.

• Provide a warm, calm and welcoming first point of contact for people accessing Bolton Treatment Services, as well as visitors and professionals.
• Welcome people arriving for appointments and ensure they are booked in and directed to the appropriate colleague or area of the service.
• Support people arriving without an appointment to access the appropriate support or arrange a suitable appointment following guidance from colleagues.
• Respond professionally and sensitively to face‑to‑face, telephone and other enquiries.
• Liaise with colleagues and external professionals to help ensure people receive appropriate and timely support.
• Help maintain a welcoming, organised and professional reception environment throughout the day.
• Maintain staff and visitor signing‑in records and associated documentation.
• Receive, date‑stamp and distribute…